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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
308 ratings308 reviews
  1. 5 stars79% (243)
  2. 4 stars11% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (16)

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Showing 51-60 of 308 reviews
Apr 15, 2026
Static305
5 out of 5 stars review

All around great product

[This review was collected as part of a promotion.] Great refrigerator with ai built in. It keeps my food fresh with its cooling. It has a easy filtration replacement. I love how easy it is for the ice to dispense in the tray to be access. It has a sleek look with clean lines.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Mar 27, 2026
Tutonka
1 out of 5 stars review

Autodoor is Garbage

Once again, Samsung has FORCED garbage on their customers. If it isn't forcing ads on their TVs, it's forcing worthless garbage like the "Auto door" function on its refrigerators. Our freezer is constantly being opened and closed because of this crappe and we have freezer burned food and ice clumps instead of cubes from it. That's what happens when you have a constant stream of room temperature air being puched into your freezer all day long. Oh, you can disable this "feature" on other models, but not this one. So, Samsung KNOWS the Autodoor is absolute garbage and yet, they won't let you disable it on this model. Way to go, Samsung. Keep tallying up these wins.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung

Hi Tutonka, We appreciate the time you took to share your review of your Bespoke AI Side-by-Side refrigerator. The Auto Open Door gently assists when you touch the sensor, allowing you to continue opening it smoothly with the handle. For additional guidance, you can refer to page 44 of the user manual for detailed instructions on using this function: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you need further assistance, you can connect with us through any of the options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. X: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When contacting us, please have this reference number (1152315612) available so our team can assist you promptly. We value your business. Jeffrey Samsung Care

May 14, 2026
Pinki
5 out of 5 stars review

Great refrigerator!

[This review was collected as part of a promotion.] Have had this side by side refrigerator for 2years now. I like the stainless steel outside, very easy to clean and maintain especially with a little one. This fridge is smart and has an app that makes maintenance easy. Never had any issues with cooling or dispensing.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 14, 2026
Dino
5 out of 5 stars review

The best refrigerator on the market

[This review was collected as part of a promotion.] My new Samsung refrigerator has got the best water filter that makes the best tasting ice and the freshest tasting water they for sure got it right. And the different temperature compartments I don't know how it works but I know it does work better that any refrigerator I've owned in 40 years

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 14, 2026
Luvmyfridge
5 out of 5 stars review

Beautiful design and functional

[This review was collected as part of a promotion.] Absolutely love this fridge. The ice maker that makes two different size ice and the water dispenser on the inside of the fridge is so wonderful. No more ice falling out of door and water going everywhere. The sleek front design is so beautiful. The freezer stays so cold and the app works so well with notifications for door open and the filter needs replaced. Also the automatic close door is no nice.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 10, 2026
nDEEP
5 out of 5 stars review

Love this fridge!

[This review was collected as part of a promotion.] Love the automatic opening touch handles! Looks gorgeous in our kitchen! Love having the filtered water dispenser and the ability to infuse different fruits and veggies into the water. Keeps things cool!

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 22, 2026
Babyduck
2 out of 5 stars review

Two thumbs down for the icemaker

We purchased this refrigerator in August 2023. I was very excited to have small ice and large ice inside the refrigerator not on the door as well as having the water inside the refrigerator not on the door. However, about six months ago we started having issues with The small ice dumping water into the container so in order to you use the small ice. I have to break it up 2 to 3 times a day. The other problem with the icemaker tray is that it doesn’t fit in there properly. It’s too small and comes off of the track often. I also have issues with the water, pitcher not filling and having to pull it out and put it back in and move it around to get it to fill. So while I would love to give this five stars, I absolutely cannot and if I had to do it over again, I would not purchase this refrigerator.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung

Hello Babyduck, We can see how much trust goes into choosing a refrigerator that can support reliable, everyday use. Proper ice maker function, water flow, and component alignment all work together to support consistent ice production and reliable AutoFill pitcher performance. This guide provides troubleshooting steps for ice maker function and testing. https://www.samsung.com/us/support/troubleshooting/TSG01207806/ This guide provides steps for addressing AutoFill water pitcher behavior. https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If performance concerns continue after following these steps, connecting with Samsung Care allows us to review both appliances more closely and help determine the most appropriate next steps. Please keep this reference number for your records: 1152543203. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your trust in Samsung means a great deal to us. Nicole Samsung Care

Apr 27, 2026
Sherryo
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love this bespoke Refrigerator. I thought that I would not use some of the updated functions. Love being able to control the ice maker and temperature from my phone. I didn't think I would use the automated doors, but they do come in handy when your hands are full

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
May 12, 2026
Ryan
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] Ruffino Prosecco Rosé features a lovely blush pink color with vibrant carbonation and a pleasant fruity scent. The flavor is light, refreshing, and mildly sweet while still feeling smooth and balanced. I really liked the clean finish and crisp aftertaste, which made it enjoyable from the first sip to the last. The bubbles were fine and long-lasting, giving it a classy sparkling feel. Overall, it's a refreshing and enjoyable rosé that works great for celebrations or casual evenings alike.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Apr 19, 2026
Ethan30k
5 out of 5 stars review

Best purchase!!

[This review was collected as part of a promotion.] This is our first ever brand new fridge. Been years since we had a fridge that had a water dispenser and ice maker. At first we were surprised of how much bigger it is compared to the old fridge, but now we dont even notice it. There is so much space on both the freezer and refrigerator sides for our family without having to stuff things in the freezer just to make it fit. Our favorite thing would have to be the water pitcher. Its amazing to just be able to take it out fill up your glass or whatever and put it back and then it refills itself without you haveling to do anything else. The lighting is another thing I like. Very bright white led lights really light up the inside so your able to see everything without an issue.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224