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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
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4.6 out of 5 stars
stars
488 ratings488 reviews
  1. 5 stars81% (394)
  2. 4 stars11% (53)
  3. 3 stars2% (11)
  4. 2 stars2% (9)
  5. 1 star4% (21)

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Showing 251-260 of 488 reviews
May 17, 2026
Reviewer name: Gemlove170
5 out of 5 stars
5 out of 5 stars review

GREAT FRIDGE

[This review was collected as part of a promotion.] I love our fridge! The design and cooling is out of this world, the filtration and dispensing is also a plus. I'm glad I went with Samsung there is plenty of space for all our food.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jun 13, 2026
Reviewer name: Jack
4 out of 5 stars
4 out of 5 stars review

Excellant Value

[This review was collected as part of a promotion.] this is an excellent item my only complaint would be that some of the shelves could be one half inch deeper other than that an excellent item

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jun 7, 2026
Reviewer name: Coach Guz
5 out of 5 stars
5 out of 5 stars review

Great features and efficient

[This review was collected as part of a promotion.] Great product could not be more pleased about this purchase. AI makes it a wonderful efficient product to manage meals, shopping and health with expiration dates of food..

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jan 9, 2026
Reviewer name: Jake
1 out of 5 stars
1 out of 5 stars review

Save your time and money

Well Samsung really dropped the ball on this one!! Not even a year in and the top rated ice maker dumped pieces of plastic and foam in my ice tray!! To top it off the service center won't repair my fridge, since the pieces are "aesthetic"!! They looked great floating around!! What a joke... don't believe the hype!! Best ice maker on the market my FOOT!! Do better samsung.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung Care

Hi Jake, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link to the user manual; kindly go to page 61 to help you with the issue of your ice maker. User manual. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151792785) to help our team pull up your information when you message us. Thank you. -Ricardo

Dec 19, 2025
Reviewer name: Angel
5 out of 5 stars
5 out of 5 stars review

Great fridge, specially for persons in wheelchair

[This review was collected as part of a promotion.] great refrigerator specially for disable persons in wheelchair, every thing is at arm reach without having to standup. specially the beverage center, and ice maker. the way you can customize the shelfs to your needs. and the capacity of the drawers makes storage of food easy. the material are easy to clean.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jan 1, 2026
Reviewer name: Real Customer
1 out of 5 stars
1 out of 5 stars review

A Giant Brick - Do not Buy!

Got this fridge 2 1/2 years ago. The fridge does not last, plain and simple, error code 23C and a bunch of cascading errors after this. We had a repairman come in to replace the condenser and a couple more parts. Great its working again, but only for about 3 weeks until it fails again. The reservoir that cools the water before dispensing it cracked because of ice build up we were unaware of. Now we are getting 23c error code again. How is your product so fragile? The cost of parts to replace are almost as much as a new fridge. How is this possible when your parts are so cheap? Cannot recommend ever buying Samsung again because of this.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung Care

Greetings, We know how important it is to have a working refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151750893) to help our team pull up your information when you message us. Thank you. -Ricardo

Dec 16, 2025
Reviewer name: LLSc
2 out of 5 stars
2 out of 5 stars review

Ice Tray is Terrible!!!!

We bought this fridge over a year ago and the ONLY thing we hate about it is the ice tray! Once filled with ice, the tray falls down off the track. This is a huge design flaw with apparently no fix. I have read other reviews with the same complaint. When I contacted Samsung, I was told to purchase a new tray (on my own dime). I do not see how this will fix the problem, replacing the tray that falls off with the same exact tray. It is clearly not an issue with MY tray, since others are having the same issue. PLEASE provide a solution that will work!!! Other than this issue (which is huge) we like the rest of the fridge!

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Dec 24, 2025
Reviewer name: A Renteria
1 out of 5 stars
1 out of 5 stars review

CAN'T GET REPLACEMENT PARTS

It's a nice fridge. However, we've only had it a couple of years and the drawers are breaking and Samsung does not make it easy to get replacement parts. I have searched and searched, but I am having trouble finding what I need. We've been forced to glue things together, but I doubt it will hold. IF, Samsung made it easier to replace broken parts this would be the perfect fridge. Aside from the ice clumping in the back of the tray we've hade no issues. The only thing I would change is replacement parts. Had I known that I would have bought from a different manufacturer.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung Care

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Jan 20, 2026
Reviewer name: Dan H
1 out of 5 stars
1 out of 5 stars review

Bad product

Only had this refrigerator a little over a year and is already broken. Having issues with the ice maker and water dispenser. Freezer is melting items and fridge side is freezing the bottom items. Paid for a 3 yr. Coverage at Best Buy and only get the back and forth between Best Buy and Samsung for coverage. Samsung wants to charge upfront for service before they can cover anything under warranty.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from SEA Care

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Sep 16, 2024
Reviewer name: eden
1 out of 5 stars
1 out of 5 stars review

Weak shelves, hard to open drawers, bad sensors

Worst fridge ever. I've lost 3 brand new gallons of milk because they froze completely in the fridge! The shelves are very weak and dip when you have normal items on it. The freezer opens every time you reach into the fridge because your left shoulder hits the freezer sensor. The produce drawers have no wheels so they do not glide out and it is a struggle to open and close. My kids are no longer getting their own fruits because it is now a hassle for them to open the produce drawer. BIG MISTAKE with this purchase.

Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Hi Eden,We understand the importance of having a reliable appliance at home. We are here to help.Here are links to help you with the refrigerator. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/Samsung refrigerator shelf/drawer removal and cleaning guide.https://www.samsung.com/us/support/answer/ANS00063107/Also, please see the "Auto door open function" section on page 44 of the user's manual to help you with the fridge door sensor and follow the steps for reference.Manualhttps://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdfShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147536152 to help our team pull up your information.Have a great day.^Aloe