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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
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4.6 out of 5 stars
stars
308 ratings308 reviews
  1. 5 stars79% (243)
  2. 4 stars11% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (16)

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Showing 181-190 of 308 reviews
Jun 23, 2026
Xutumn
5 out of 5 stars review

Best ever

Best ever absolutely love the space and design. Thanks

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Dec 8, 2025
Scott
2 out of 5 stars review

Design flaw - Dual Ice Tray Model: RS28CB7600QL

Ice Maker Tray falls off of the track system when bins are full.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from Samsung Care

Hello Scott, We understand how you feel about the ice maker tray falling off the track system. We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Jun 21, 2026
Giffinzach44
5 out of 5 stars review

Great features

Amazing wonderful work great i want to buy my mom one

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Dec 19, 2025
lovesamsung
5 out of 5 stars review

Perfect Refrigerator!

[This review was collected as part of a promotion.] this is an awesome product! all the features are so good and quality and tech is very nice!

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Oct 25, 2025
Miscsg
1 out of 5 stars review

Bad design - gaps through which ants can get in !

I see ants (dead) inside the freezer compartment. Never seen anything like this before !! I think it is because of the gaps that exist around the freezer. Freezer is where frozen meat are kept. These ants apeeraed to be only interested in meat !

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from SEA Care

Hello there, Thank you for sharing your experience about finding ants inside the freezer. We understand how concerning this can be, especially since the freezer is where frozen food is stored, and we’re willing to help ensure your unit stays clean and protected. Please check the following steps on pages 56- 57 of the user manual to keep the seals clean and avoid pest infestation. User manual https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please include this reference number (1151147294) to help our team pull up your information. Thank you. ^Camille

Nov 5, 2025
Ladiya
2 out of 5 stars review

Poor door auto open design

This door can't have the auto door open be disabled. I'm referring to when you put your fingers on the sensor, you can't disable it. Shortsighted design by Samsung. Not great when you're trying to keep young children out of the fridge.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from SEA Care

Ladiya, thank you for your review of our fridge. We understand your frustration that the auto door open cannot be disabled. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille

Jan 7, 2026
Neversamsungagain
1 out of 5 stars review

Bad fridge

Do not purchase this fridge. Broke in less than 3 months

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
reply from SEA Care

Hello there, We strive to assist you at any time. We would want to know more information about what's going on with your refrigerator so that we can offer the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151773365 so our team can pull up your information when you message us. Have a great day. -John

Jan 30, 2024
Skokiebill
5 out of 5 stars review

All we need and more

[This review was collected as part of a promotion.] After the first three months we have come to like our Samsung side-by-side even more. We like the ability to easily turn the icemaker on and off remotely and the design minimizes the space it takes up. The Beverage Center is a terrific feature we really have come to appreciate.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224
Apr 3, 2023
Madiha226
5 out of 5 stars review

Modern looking

[This review was collected as part of a promotion.] I love the modern and sleek look of this Samsung Bespoke fridge. The front glass doesn’t get fingerprints and is very easy to clean. You can customize and change the front color. You just have to buy the panels and Samsung will come and install it for you. The touch buttons make it super easy to open and close the fridge. They aren’t very sensitive, so if you open the fridge, the freezer won’t open. The door can hold a whole galloon of milk and juice. The inside is deep and shelves have lots of space making it easy to stack things or put taller bottles in. We have not hooked up a water line, so I can’t review the ice maker or the water pitcher. But having a water pitcher that auto fills is cool.

Review from The Insiders
Helpful?28V7Z61IN8P313614953224
Sep 9, 2024
Tdub
5 out of 5 stars review

Sleek and stylish

[This review was collected as part of a promotion.] We love this refrigerator! The 2 different types of ice is pretty awesome. Use the smaller cubes for drinks and the larger cubes we use in our water bottles. Plenty of space inside both sides. The only thing I would have loved to see was something in the smart things app that would remind me to change the filter.

Review from Samsung US
Helpful?28V7Z61IN8P313614953224