Hey there! We are truly sorry to hear that the product did not dissolve completely and left spots on your clothes, we appreciate your feedback. Please know that these dissolving laundry packets are designed to dissolve upon meeting water; however, prior exposure to moisture can affect their performance. Factors like incorrect dosing, an excessively large load that restricts water circulation, low water pressure, or even your machine's pre-wash sensing rotation affecting packet placement, can all impact proper dissolution. Please contact us at (800) 879-8433 we want to assist you further!

We are genuinely sorry to hear that while the cleaning performance of our new Tide evo Laundry Detergent Tiles, Original Scent, was good, the scent was a disappointment for you. As an incredibly loyal Tide customer for almost 8 years, your feedback is invaluable, and we truly appreciate you trying our innovative 0 percent fillers, 0 percent extra water, and 0 percent plastic bottles product. Your satisfaction is our absolute top priority, and it deeply concerns us that the fragrance detracted from your overall experience. We definitely want to learn more about this and understand precisely what you encountered with the scent. All consumer input allows us to enhance our products and services, and hearing from a long-standing customer like you is particularly important. Please contact us directly at 1 800 879 8433 so we can discuss this further and help make things right. We are here to help and truly value your dedication to Tide. Thank you.

Thank thank you for sharing your feedback regarding Tide evo Laundry Detergent Tiles, Original Scent, Maggie. We are truly sorry to hear that one of the tiles did not dissolve completely and was stuck to your machine, requiring an extra rinse. This is certainly not the performance we intend for our innovative product, and we understand how frustrating this experience must be. The residue can typically be removed by wiping it with a soft damp cloth using mild soap and water. We take concerns about product performance very seriously. We would like to investigate this further and assist you directly. Please contact us at (800) 879-8433 so we can gather more details about your experience and help resolve this issue for you.

Hey there! We are truly sorry to hear that the product did not dissolve completely and left residue on your clothes, we appreciate your feedback. Please know that these dissolving laundry packets are designed to dissolve upon meeting water; however, prior exposure to moisture can affect their performance. Factors like incorrect dosing, an excessively large load that restricts water circulation, low water pressure, or even your machines prewash sensing rotation affecting packet placement, can all impact proper dissolution. Please contact us at (800) 879-8433 we want to assist you further!

Thanks for taking the time to share your feedback on our Tide Evo™! We want you to know we put our detergent tiles through strict tests to ensure they work well in your home. This is certainly not a situation we’d want you to expect and we’d like to share some tips. As you may know, we recommend putting the tiles in the wash before any clothing. Also, we recommend making sure the wash is not too full so they have room to dissolve. So we can see if we can help and gather details for our Quality Team, please give us a call at (800) 879-8433

We're really sorry to hear you had this experience with ourTide evo Laundry Detergent Tiles, Original Scent. It must upsetting that the you had stains left on the clothing even after using the tiles. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. For the tiles to leave a colored stain, due to its formulation, it very unlikely that it leaves any type of color stain as the products contains 0% dyes. So, for our team its is really important to report this issue. Please feel free to contact us at (800) 879-8433 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Tide.

Hello! Thank you for your great review! We are so happy to hear that you like Tide Evo! I am glad to let you know that Tide Evo Free and Gentle is already available! We hope that you can use it and enjoy it very soon! Have a nice day!