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Customer ratings & reviews for
LAZBOY CHAIR EXECUTIVE BNT

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Showing 41-50 of 51 reviews
May 28, 2019
PapaBig K
5 out of 5 stars review

Verified Purchase

Nice chair for a big guy

Tried a bunch of others. This one really fits a BIG and TALL guy. Very comfortable.

Helpful?4SP8AFF996XZ13614404578
Aug 28, 2019
Agatized
5 out of 5 stars review

Verified Purchase

Executive chair

So far everything is working great! Delivery was on time and assembly took about 30 minutes.

Helpful?4SP8AFF996XZ13614404578
Jul 23, 2019
paul
5 out of 5 stars review

Verified Purchase

great product

Helpful?4SP8AFF996XZ13614404578
May 28, 2018
CereatherMonroe
5 out of 5 stars review

Verified Purchase

This chair has the height that we needed

The chair fitted our deco and is just the right fit

Helpful?4SP8AFF996XZ13614404578
Dec 10, 2017
dginn
5 out of 5 stars review

Verified Purchase

Great Chair

Very comfortable. Fairly easy to assemble.

Helpful?4SP8AFF996XZ13614404578
Apr 11, 2020
adam
1 out of 5 stars review

You Get What You Pay For...I Guess!

An 2 year-old chair with seat bonded leather peeling off. A customer of Lazboy products over 20yrs...Very surprised with poor quality materials utilized on this chair...Looks good in the first 6-9 months, then it turns into a patched-up with tape mess. Seat replacement was approved by vendor 2 months ago, still waiting for it!

Helpful?4SP8AFF996XZ13614404578
reply from Supplier Response

HI Adam,<br /><br />I am sorry to hear you are having issues with your office chair. We can absolutely assist you with the issues you're having with your chair. Please email service@trueinnovations.com for assistance. We will be more than happy to help!

Dec 1, 2020
Bruce
1 out of 5 stars review

Decent chair, crappy warranty

Didn't La-Z-Boy used to be a premium company? I bought this chair because I'm 260 lbs, and wanted a comfortable, sturdy chair because I work from home. The arm broke, right where the bolt goes through, so I called customer service. Apparently even though it's a structural part, it's only warranted for 1 year.. (bought it about 2 years ago) It's clearly a defect, as where it broke I can see a gap in the casting.. They apparently will sell me the armrest, but they don't have parts in stock, and it'll be 4-6 weeks (estimated) before they'll get them. I guess I'll just sit on a bucket while I wait. Pretty disappointed to say the least. The customer service gal was super pleasant, it's not her fault, but it's a crappy policy to not warrant structural parts on a "heavy duty" chair.. I certainly didn't abuse it.

Helpful?4SP8AFF996XZ13614404578
reply from True Customer Service

I apologize you are having that issue. Since the pandemic there has been a hold on a lot of items coming through, but we are working on getting our customers orders as quick as possible.

Dec 11, 2019
Max351
1 out of 5 stars review

Not the quality I expected

I bought this chair about 1 year ago,it started out okay but soon started having issues. 1st issue was the seat bottom,it felt like all of the padding or foam or what ever it is just collapsed. I remedied the seat problem with a pillow. The next issues a few month later was the seat would just drop while I was setting in it & bottom out. I finally had to use a large hose clamp to keep the chair from dropping all the way down,so no more adjustment of any kind. The next issue was the seat seemed to bend & lean to one side & the the other. At this point it looks like it;s time to just trash the chair & go to a real office supply & buy a real big mans chair. This one is junk & not suitable for use by a large person. I'm right at 350 lbs. & it has never performed well.

Helpful?4SP8AFF996XZ13614404578
reply from Supplier Response

I am so sorry to hear that! It sounds like you would need a new gas lift and new cushions. We are more than happy to help! Can you please either contact 800.379.9773 or service@trueinnovations.com? That way, we are able to start a warranty claim for you and have those parts shipped out.

Aug 12, 2019
El Guapo
1 out of 5 stars review

Poor Quality Leather

I have had this chair for two weeks, sadly the leather is already peeling off the arms.

Helpful?4SP8AFF996XZ13614404578
reply from Supplier Response

Hello, we’re sorry to hear about these issues you’re having with this office chair. If there is anything our customer service team can do to help, please feel free to contact us at (800)379-9773 or at service@trueDesigns.com

Dec 12, 2017
not bad
4 out of 5 stars review

i?ve had better

i was excited to put it together , very simple instructions , great comfort seat space but um why doesn?t the back part tilt at all ? it?s suppose to but doesn?t i use the lever and it didn?t budge , so disappointing

Helpful?4SP8AFF996XZ13614404578