Our goal is for you to Swiffer happily, so we're sorry to hear that this was your experience with our lavender scented mopping clothes. While scent preferences and perceptions will vary from person to person, the scent should never make you feel unwell when using it as directed, especially with our quality and safety checks. If this ever happens again in the future, we recommend you discontinue using the refills. We'd like to make a report to our Quality and Safety Teams and find you a different scent you may enjoy more. Please call us at (800) 214-8734.

We're sorry you had this experience with the Swiffer Sweeper Wet Lavender Refills, and we recommend you discontinue using them. Thank you for taking the time to let us know what happened. We perform diligent tests on our products to ensure you receive a safe and effective cleaning product with a lavender fragrance you will enjoy, and we take feedback like this seriously. We're sharing your message with the Safety and Quality Teams, and we have other available refills you may like better. For further assistance, please call us at 1-800-214-8734, M-F, 9 am to 6 pm EST.

Thank you for reaching out to us regarding your experience with the Swiffer Sweeper Wet Mopping Cloth Refills. I am sorry to hear that your item arrived leaking and that you have had difficulties with customer service. Please know that our products undergo rigorous quality checks to ensure they reach you in perfect condition. However, we understand that high humidity can sometimes compromise packaging strength, leading to leaks. We take consumer feedback seriously and have since strengthened our packaging and increased quality checks to enhance the experience for our customers. To provide you with further assistance, please call us at (800) 2148734! We are waiting for your call!

Hello MJ! I&#39;m sorry to hear that the scent isn&#39;t to your liking! As you mentioned we offer Swiffer Sweeper Heavy Duty Dry Cloths in Unscented and Gain Original Scent. You might find those options more appealing, and we will certainly communicate your feedback regarding the fragrance to our team. <br /><br />We are genuinely sorry to hear about your experience while using this product. Please know that safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. This is not the experience we want you to have. To assist you further, please contact us at (800) 742-9220 so we can learn more about your situation and address your concerns.

We're sorry you had this experience, Kristi. Please contact Sam's Club directly at 1-888-746-7726 for further information.