We&#39;re sorry to hear you&#39;re not thrilled with Scotts Turf Builder WinterGuard Fall Weed &amp; Feed5, and we appreciate you letting us know.<br /><br />Any moisture that gets in the product will make the granules lump together. If there are any holes or damage to the package, that could allow moisture to enter the bag or if the product was stored where it was exposed to heat and high humidity. If the product is completely solid and cannot be easily broken apart, we recommend disposing of the product. It should not be used because it cannot be properly applied.<br /><br />We want you to feel good about using our products. That&#39;s why we offer a product guarantee. If, for any reason, you&#39;re not happy with the results after using this product, you&#39;re entitled to get your money back. Limitations apply. If you need anything else, please give us a shout at 888-270-3714.

Thank you for your feedback on Scotts Turf Builder WinterGuard Fall Weed &amp; Feed5. We appreciate you sharing your experience.<br /> <br />This can occur if any moisture gets in the product. Sometimes just dropping the package on the ground will break up the clumps or you can break them apart by hand. We recommend wearing gloves any time you handle product with your hands. <br /><br />If the product is completely solid and can not be easily broken apart we recommend you dispose of it as it would be difficult to apply properly.<br /> <br />If there is anything we can do to help you have a great experience, please contact our Consumer Services team at 888-270-3714 for assistance.