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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,568 ratings1,107 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (157)
  3. 3 stars3% (87)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 361-370 of 1,107 reviews
Dec 10, 2025
Olivia
2 out of 5 stars review

Shipping delay

I ordered this item on 12/1 and still haven’t received it as of today (12/10). When checking the shipping status, I noticed there was about a one-week gap between the order date and the shipping date. If you’re planning to order this as a gift, you may want to take the shipping time into consideration.

Helpful?7EBJOBR5MA4L13613862421
Nov 17, 2021
Bons05
2 out of 5 stars review

Not durable

Just bought this Oct21 2021 for my grandchildren and the zippers have already broken. My grandchildren are under 7yrs old. Customer service is contacting supplier to see if they can send replacement covers cause the couches are completely out of stock. Hope nobody else has this issue.

Helpful?7EBJOBR5MA4L13613862421
Nov 7, 2022
Danielle
1 out of 5 stars review

The Zipper Broke!

The zipper is cheap and each piece now has the foam poking out. So disappointing!! I don’t have a lot of money and this was a gift to two of my children— with one having sensory issues- the foam poking out makes it unsafe due to him attempting to bite it now.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We are sorry for this experience, Danielle. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jul 15, 2021
Jess
2 out of 5 stars review

Disappointed

At first my kids loved this! We have only had it 6 days and they’ve played with it everyday. However, this morning the zippers busted open exposing the foam. Not in a place that can be zipped back up. Disappointed since we’ve only had it a short period of time. And these are designed to be played with.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark Support

Hi Jess, we are sorry this happened. Thanks for sharing your feedback. Please reach out at https://www.samsclub.com/membersmarkhelp

Jul 6, 2022
Alicia
1 out of 5 stars review

do not buy. purchase a nugget instead.

I bought this October 2021.. it is July 2022 and it’s broken after one wash. My son spilled his smoothie on it so I gave it a wash and now the zipper is broken. I have a nugget as well and washed it way more since my son was younger and drooled a lot. Way more worth it to spend the extra money on the nugget. I’m angry about this purchase.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We apologize for the issue with the zipper, Alicia. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jul 9, 2021
CP
4 out of 5 stars review

Good Idea but...

This kids' sofa is a good idea, but it would have been a great idea if a few more inches had been added to make it able to be a single mattress size (38" x 75") so it could also have the function of converting to a bed when kids have a friend sleep over. It's really too small to fit in a bunk bed as one of the pictures illustrates. Overall, it's a nice addition to a basement or playroom.

Helpful?7EBJOBR5MA4L13613862421
Sep 5, 2023
Kathy
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.

Dec 2, 2025
Kerry
5 out of 5 stars review

Worth the Money!

I am extremely pleased with this product. My 1 and 2 year old grandchildren play on it every day. I also purchased the Explorer Play Gym. I now have lots of sizes of cushions to build a fort, teepee, slide, couch, etce. I purchased the denim, and I'm very pleased with the texture and softness of the fabric. The handles are very useful when moving pieces from room to room. I highly recommend.

Helpful?7EBJOBR5MA4L13613862421
Apr 27, 2022
Vanessa
1 out of 5 stars review

ZIPPERS WILL BREAK

I bought this for my kids on Christmas & they loved it! Unfortunately the zippers do not last! Around February I emailed customer service & they sent me new covers which was awesome of them! Because there is a 1 yr warranty but now April the zippers have broken again. At this point I will have to return it.

Helpful?7EBJOBR5MA4L13613862421
Jan 18, 2026
AK
2 out of 5 stars review

Dangerous zipper!

We love this. But the zippers are terrible! We have a 3yr old and two 1 yr olds. The zippers are out in the open with a big dangly tie on them that invites littles to unzip it over and over. And the zipper is SHARP. When they slide down it or throw it around while playing the zipper cuts them on the face etc. PLEASE SOMEHOW CONCEAL THE ZIPPER BETTER! (It won’t let me upload a picture.)

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark Team

We appreciate your feedback, AK. For safety reasons, we do want to note that this product is not designed or intended for use by children 3 years old and younger.