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Customer reviews for Member's Mark Kids' Explorer Sofa, Assorted Colors for
Member's Mark Kids' Explorer Sofa, Assorted Colors
4.6 out of 5 stars
stars2,566 ratings1,105 reviews
  1. 5 stars82% (2,104)
  2. 4 stars6% (157)
  3. 3 stars3% (86)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 361-370 of 1,105 reviews
Dec 16, 2022
Faulty zippers
3 out of 5 stars review

Anyone tried buying just a nugget cover set?

Just came to see if everyone has the same zipper problem I have been having. My kids LOVE this dang thing but the zippers are a wreck. They will literally not stay zipped and bust open all of the time which makes it a pain to wash the covers and painful to watch the kids play on them because I know they will bust open. I just looked up the nugget to see how much those were and the overall dimensions match the sams club measurements and you can buy a new cover set for $109.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

Our apologies that you are experiencing issues with the zipper. We would be happy to assist with this. Please reach out to Member Support at (888) 301-0332 for assistance.

Nov 18, 2022
hfite
2 out of 5 stars review

the zipper is terrible

We love this thing… but I was disappointed that after 3 months of use, specifically after washing, the zipper broke. I’m reading a lot of reports of faulty zippers, so I’d hold off on purchasing until they fix. Otherwise, it’s a great set that we’ve enjoyed.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We are sorry for your experience with the zippers. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Sep 24, 2021
JR
1 out of 5 stars review

Don't waste your money. Zipper is junk

2 days after opening and the zipper will not fully zip. the foam is too soft to do much with but for toddlers it was okay. They unzipped it and when I tried to zip it back... it wouldn't fully zip. Waste of money. Customer support cannot replace it as the color is OOS. Now we have to wait for a carrier to bring a box to return it and get our money back. The entire process has been aggravating to say the least. They do not offer replacement covers. Stick with the better brand. That is what I will be ordering once I get my money.

Helpful?7EBJOBR5MA4L13613862421
Jun 13, 2022
Samantha
1 out of 5 stars review

definitely don’t recommend

After months of owning it I can say just spend the extra 60 and get the nugget couch. We own both and the explorer couch the zipper comes undone constantly like it will be zipped up and randomly in spots it opens up so you have to unzip it and re rip it. It’s frustrating to say the least.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We apologize for the issue with the zipper, Samantha. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jul 21, 2022
mamax2
2 out of 5 stars review

zipper issue

My kids love this! We use it daily. The problem with it is the zipper. We had to take one off to clean up a spill. Now we cannot close the zipper. Because we cannot close it, that section is now useless. If there was a way to replace the cover I would love it.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We apologize for the issue with the zipper, mamax2. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Jun 21, 2024
Ashton
3 out of 5 stars review

Different sofa

I bought this 2 years ago for my son and it has been great. We are moving and I wanted to get an additional one to use together but what I just received is completely different! It doesn't match the pictures or even the info packet. There are more pieces, its smaller, has shape cutouts and the color is different too. I'm honestly so confused....

Helpful?7EBJOBR5MA4L13613862421
Jul 28, 2021
Bb
1 out of 5 stars review

Verified Purchase

Zipper Busted

Dissatisfied

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark Support

Hi Bb, we are sorry your dissatisfied. You are welcome to reach out for support and/or discuss further. https://www.samsclub.com/membersmarkhelp

Jul 6, 2022
Alicia
1 out of 5 stars review

do not buy. purchase a nugget instead.

I bought this October 2021.. it is July 2022 and it’s broken after one wash. My son spilled his smoothie on it so I gave it a wash and now the zipper is broken. I have a nugget as well and washed it way more since my son was younger and drooled a lot. Way more worth it to spend the extra money on the nugget. I’m angry about this purchase.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We apologize for the issue with the zipper, Alicia. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Mar 15, 2023
cdt
4 out of 5 stars review

get it.

We have Nuggets and wanted to add to our collection with out spending a ton of money. We purchased 2 Explorer sofas and absolutely love them. My daughter calls them all nuggets and loves the little side pocket. They are slightly firmer than the nugget but I prefer that. The covers are nice however we did have some separation on the seam near the zipper on one but it wasn't deal breaker. I do notice that liquids/stains (markers etc) make it through to the foam. This is not so with the nugget so in that respect it's getting only 4 stars. It's such a versatile piece for the home. If you're considering it this is your sign to just get it!

Helpful?7EBJOBR5MA4L13613862421
Jul 9, 2021
Mister D
5 out of 5 stars review

our 2 year old loves it!

As others have mentioned it’s exactly like the Nugget but much more reasonably priced! The quality is nice and we really like the denim color. I was worried the box would be huge but it’s actually a little smaller than a bag of golf clubs. “Assembly” couldn’t be easier. It is vacuum sealed and compressed in a bag like a mattress.

Helpful?7EBJOBR5MA4L13613862421