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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,571 ratings1,110 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (158)
  3. 3 stars3% (88)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 1,061-1,070 of 1,110 reviews
Aug 23, 2021
Reviewer name: aut
2 out of 5 stars
2 out of 5 stars review

zippers

My kids loved this. I took the covers off to wash them and all the zippers busted. I am going to try and return.

Helpful?7EBJOBR5MA4L13613862421
Nov 6, 2022
Reviewer name: Zipper will no longer zip
1 out of 5 stars
1 out of 5 stars review

zipper will no longer work

We adore this sofa and my kids have requested another one but the zipper no longer works after washing the cover which is so disappointing.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We are sorry for your experience with the zipper. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Mar 27, 2024
Reviewer name: anbonner
5 out of 5 stars
5 out of 5 stars review

Love this Kid Friendly Sofa

The sofa was delivered early March and my son happily put it to use by Spring Break! I’m very happy with the color, quality, and functionality.

Helpful?7EBJOBR5MA4L13613862421
Jul 18, 2021
Reviewer name: CaitlynB
5 out of 5 stars
5 out of 5 stars review

Pleasantly surprised!

This is great quality and my kids are having a blast. Quick shipping. Did not take long for it come to correct shape. Double brushed fabric cover.

Helpful?7EBJOBR5MA4L13613862421
Sep 6, 2021
Reviewer name: hello
2 out of 5 stars
2 out of 5 stars review

disappointing zippers

Con: Zippers are broken within less than 2 weeks!!! Pro: I do like that there are different colors to choose from.

Helpful?7EBJOBR5MA4L13613862421
Aug 21, 2022
Reviewer name: Luckiesu1
1 out of 5 stars
1 out of 5 stars review

zipper broke

First time I took off the cover to wash it and the zipper broke! My kids loved the couch until the zipper broke and now we can’t use it!

Helpful?7EBJOBR5MA4L13613862421
Dec 28, 2022
Reviewer name: Jaquan
1 out of 5 stars
1 out of 5 stars review

horrible zippers

The sofa didn’t fully expand, we have deformed triangles, one side is completely flat and the zippers are a nightmare.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark

We are sorry for this experience, Jaquan. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime. Please contact Member Support at (888) 301-0332 if you need assistance.

Aug 10, 2021
Reviewer name: Anna
1 out of 5 stars
1 out of 5 stars review

Zipper Broke

Product was great until after I washed it. Cleaned nicely but the zipper broke when I was putting it back on the cushions.

Helpful?7EBJOBR5MA4L13613862421
reply from Member's Mark Support

Hi Anna, this is not the experience we want for our members. We are sorry as this seems have been an isolated issue. Rest assured we are working with our supplier. For support, please reach out at https://www.samsclub.com/membersmarkhelp

Oct 3, 2021
Reviewer name: St91
5 out of 5 stars
5 out of 5 stars review

Best alternative to Nugget!

So happy I bought this! My girls love it. Foam is great and sturdy, material is excellent and easy to clean. We went with the denim option!

Helpful?7EBJOBR5MA4L13613862421
Feb 1, 2022
Reviewer name: Jkim
3 out of 5 stars
3 out of 5 stars review

Large dents won’t go away

After several days there are still a couple huge dents in the cushions that won’t expand. I mean like an adult sat on it and created a groove.

Helpful?7EBJOBR5MA4L13613862421