I bought this Keurig for a Christmas gift. I didn't know until April that there was a break in the wiring in the cord and it had to be jiggled in order for it to work. I contacted Keurig Customer Service. After 3 or 4 phone calls, I had all the necessary information for a replacement to be sent. It arrived within 2 days! It was replaced under warranty. All good news...

The replacement maker I received must have been 'reconditioned.' it worked fine for about 3 days, then it would only dribble out a bit of coffee. I did all the suggested cleanings (needles, decalcification, etc), it is now working okay. There was A LOT of specks of coffee grounds that came out when cleaning the needles. Very disappointed that i did not receive a brand new machine.

This is a replacement that I had to fight for. The one I purchased stopped working after 1 year, 7 months. They were not going to replace it because their warranty is for only 1 year - it took me months to convince them that I purchased this because of their reputation (the last one I had for over 10 years) and they needed to do the right thing and back their product. In fact, I would rather have a refund as I purchased a Farberware as a replacement which I prefer over the Keurig. This is the last Keurig I will ever have.

I purchased this for my husband to replace a larger Keurig he has been using for about 8 years. It started to leak too much water in the tray. The slimmer K-Mini Plus is simpler for my husband to operate which makes it perfect him. He can make a cup whenever he wants without depending on anyone especially me who doesn't drink coffee.

The coffee maker is fine, but my purchase experience was extremely disappointing. I have written to you twice to address the issue, but this is the only time I've heard from Keurig. I gave my email address to save 15%. I got nothing. So I paid far more for this machine than probably everyone else on the planet.

This little machine is absolutely the best! I'm a big coffee lover and up to now, never had a coffee machine that made coffee well enough for me to enjoy. I tried the K- Mini Plus and I will use it forever. It truly makes a perfect cup of coffee!! It's easy to use, easy to maintain and doesn't take up a lot of space on your counter. Working with the Keurig company is always a pleasure. Their customer service dept. is outstanding. I would recommend this to everyone.

we purchased this Keurig for our RV and out of the box it was defective. Circumstances around this purchase and trying the product made the service recovery with Keurig more challenging than we expected, but we’re happy to say it was resolved to our satisfaction. We are in possession of a new coffe maker, and it works great. Perfect for single cups and easy to store in our RV.

We bought one in November and there was a problem with the unit. When we called to see if it could be replaced, they asked a few questions and then promptly sent us a brand new unit! We love the size, it doesn't take up much space on the counter, and we love the mug and strong coffee feature.

I returned the first one because it spit the coffee as it came out instead of flowing out in a smooth stream like our old larger model leaving coffee splatter on the counter and this one does the same thing. The return process was easy and helpful but the new machine didn't fix the problem. My friend has the same model and his doesn't do that.

I've had Keurig coffee makers forever and been pleased UNTIL NOW. This K-Mini Plus is defective, horrible, and a waste of money and time. The first one I received made a loud cranking sound when the arm was pressed down and then took 2-3 times to make a single cup of coffee because I had to reset it, wasting a lot of pods and my time. I called Keurig because there was a note requesting the purchaser do that before returning the item. BIG CLUE- they know there's a problem. But they did ship me a new one that seemed to work better until the same loud sound began to happen and now it takes me three efforts to make a cup of coffee. I called Keurig AGAIN, and this time was shamed by a snippy rep who insisted my brand new model needed to be descaled. Okay, tried that and I got a cup of coffee, but the next day I had to try 3 times before I got one. I could brew a pot of coffee for 8 people on my stove faster! I am done with Keurig. I wanted a model that had the option for strong coffee and what I bought was months of frustration for an overpriced clearly defective model (not just mine) and sass from a Keurig rep. Coffee should be easier than this folks! Oh, and when it does finally work, it still takes a long time to brew one lousy cup of coffee. Spare yourself the frustration and buy something else.