Just received our new 7.5 Kwat unit, for home standby use, Natural gas-powered unit. I went on-line and registered the new unit immediately. Hired an electrician with experience in installation of home standby generators. Hired authorized and experienced individual to make the natural gas piping. After everything was connected, the new unit failed to start! The electrician tripled checked all connections! All connections to natural gap triple checked! Still will not start!! Called GENERAC for assistance, with no support available! Was referred to local Electrical Company as their authorized reps. Factory authorized Local rep quoted $125 /hour rate to come out to trouble shoot a brand-new unit!! Can't get support from GENERAC, for a brand-new unit!! So discussed, with this company!! Based on our experience, what good is a 10-year warranty, when GENERAC will NOT support a brand-new unit!

After researching standby generators I purchased the Generac PowerPact. The generator was installed by a professional electrician and propane company. The total cost of the project was $7000 which included installation, permits, setting 325 gal. tank and propane. The price of the generator, compact design and service availability is what attracted me to make the purchase as an investment. I am disappointed in the 2 year warranty since other competitors offer up to 4-10 years. The bottom line is only time will tell if the generator performance and durability are as advertised.

The installers arrived right on time, removed the old unit, installed the new one and made sure we were aware of the features and operation of the unit before they left.

Control pc circuit failed as the box was not ant tight. It run twice on full load for twice less that four hour power outage. Noisy and not well sound proofed. Panels shake.

The cost sounds high but if you break it down per years of piece of mind and the convenience of never having to go get gas to fill it every 8hrs also with gas being 5$a gallon it’s just a great investment for your family.

Crew came in to install on time, Tony and Grant did a great job. They took time to explain everything and give some hands on experience with the unit. Would highly recommend.

Would have preferred an option for seamless experience from purchase to installation with all options included including wi-fi monitoring, wiring and battery.

It took a while to get the generator installed but now that it is, we feel more confident about a potential power outage. We have had two (under five minute) outages and our confidence has grown each time the system kicked in.

Waiting on support next week to help find what's wrong with it. Already paid 85 dollar service call a not fixed yet. Might be a good generator when issues is fixed.

So far everything is good. Hooked up and test run. I think the start up instructions could be written to better understand the sequence of the operation. Just waiting on a power outage now.