We appreciate our customers' feedback and are taking them seriously. Please know that we are listening and take your feedback very seriously. While we reduced the width of our rolls (9mm), we also upgraded it by adding additional benefits into the product. Our goal remains to offer the highest quality TP. If you'd like to discuss this further, make sure to reach out to one of our team members at 1-800-777-1410, Mon-Fri 9AM-6PM EST. Thank you for your review!

This isn't the love at first wipe quality you should ever expect from us, Betty, which is why we'd like to gather a few more details to get to the bottom of this! So we can see where your rolls may have made a detour along the way, could you please give us a call at (800) 777-1410?