We want to ensure you get the quality you deserve, Malvina, and we appreciate you bringing this to our attention. With thorough tests and inspections, your Charmin Ultra Strong Rolls should arrive in the irresistibly strong condition that helps you clean up more with fewer sheets, and we're letting the team know your products didn't meet the standards. We'd love to look into this further and help with your purchase. Call us anytime at 1-800-777-1410, M-F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you.