We're sorry to hear this. When you have time, please get in touch with Sam's Club at 1-888-746-7726 if there's anything they can help with.

Making your go enjoyable is our goal, and we're sorry to hear that's not how things rolled out. We send all our products through strict quality controls during our manufacturing process to ensure only our beary best reaches you. We'd love to see how we can help, and get you back to enjoying the go once again with perhaps Charmin Ultra Soft, our softest TP yet! Give us a call at 1-800-777-1410 Monday-Friday between the hours of 9AM-6PM so we can help further.