Thanks for letting us know you purchased Charmin Ultra Strong from Sam's Club. We hope you got a chance to "Enjoy the Go" with them, and know we're also here to help. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. It's our pleasure to assist at 1 (800) 777-1410.

We always aim to impress you with all of our Charmin versions, so we're sorry to learn of your recent experience with Ultra Strong. While our softest toilet paper is our Ultra Soft and Ultra Gentle lines, we still wouldn't expect you to find this version too rough. We'd like to gather some information for our Quality Assurance Team and help you find the right Charmin for your preferences. Please give us a call at 1 (800) 777-1410.

We're sorry to hear you didn't have the experience you expected from your Charmin, Pat, and assure you that we have many quality checks to ensure you enjoy the go. We'd like to get more information to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 777-1410.