Making your go enjoyable is our goal, and we're sorry to hear that's not how things rolled out. We send all our products through strict quality controls during our manufacturing process to ensure only our beary best reaches you. We'd love to see how we can help, and get you back to enjoying the go once again with perhaps Charmin Ultra Soft, our softest TP yet! Give us a call at 1-800-777-1410 Monday-Friday between the hours of 9AM-6PM so we can help further.

We always aim to impress you with all of our Charmin versions, so we're sorry to learn of your recent experience with Ultra Strong. While our softest toilet paper is our Ultra Soft and Ultra Gentle lines, we still wouldn't expect you to find this version too rough. We'd like to gather some information for our Quality Assurance Team and help you find the right Charmin for your preferences. Please give us a call at 1 (800) 777-1410.

We appreciate you sharing this feedback, Bev, and we'll be sure to let our team know how you feel. We'd also like to mention that our Ultra Strong goes through many quality checks to ensure that you can enjoy the go. We'd be happy to learn more about your experience, so please give us a call at (800) 777-1410 when you can.