We're sorry you aren't happy with your recent Charmin Ultra Strong Toilet Paper, Carol. At Charmin, we are committed to your satisfaction. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd be happy to help you further. Please hang on to your product and call us at (800) 777-1410 Monday through Friday, from 9 AM to 6 PM EST.