We're beary sorry to hear that the store did not have the Charmin Ultra Strong mega rolls you had wanted. For further assistance with what they may have available for you, we recommend reaching out to Sam's Club directly via 1-888-746-7726.

We're so beary sorry your recent purchase of Ultra Strong Rolls didn't meet the irresistible quality you deserved. We try to prevent unpleasant experiences like this with thorough inspections during manufacturing, and hearing from loyal consumers like you helps us improve. We'd like to gather more details from you to share with the team and help with your purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

We're sorry to hear you've had this experience with our Charmin Ultra Strong, as we have many checks in place to ensure our products help you enjoy the go every time. If our Ultra Strong feels too rough, we recommend trying our Ultra Soft, in the blue package. So we can learn more about your experience, and provide any assistance we can, please give us a call at 1-800-777-1410.