We're beary sorry your recent purchase was unpleasant, and we appreciate you sharing how you feel, Jacky. We're continuously working to deliver superior quality to our consumers at a reasonable price while seeing an increase in commodity costs ourselves, and we upgraded your rolls with more texture so you can enjoy the go and use fewer sheets. Your loyalty and satisfaction are most important to us, and we want a chance to learn more from you to see how we can improve this and help with your purchase. To discuss your experience further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Charmin Ultra Strong, our red-wrapped, premium toilet paper is specially designed to hold up to even the toughest mess, while keeping you comfortable. We're sorry you're not happy with this purchase. Because our Quality Team is very engaged in our factories, we're confident all our packs meet our high standards. It's possible yours may have missed this mark, in its eagerness to get to your local Sam's Club. We'd be happy to talk further with you about your purchase, and help you as best we can. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.