Thank you for sharing your recent experience with us, and we're sorry for any disappointment. Charmin incorporates innovative technologies that increases the absorbency, strength, flushability, and product superiority of our Toilet Paper to provide more delightful bathroom experiences and allow shoppers to use less. This includes more fibers for a softer and more absorbent toilet paper. With this innovation, we take a nominal number of sheets off the roll to limit price increases. We offer a variety of roll sizes to please many preferences, so we would suggest trying a larger size. In regard to the excess lint on the rolls, there can be one of two causes. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We'd like to gather some information for our Quality Assurance Team and try to make things right for you. Please give us a call at 1 (800) 777-1410._