We understand your frustration and are so beary sorry your recent purchase of Ultra Strong Rolls didn't meet the irresistible quality you deserve. We try to prevent unpleasant experiences like this with thorough inspections during manufacturing, and we'd like to gather some details from you to share with the team and help with your purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

We're beary sorry your Ultra Strong Rolls weren't up to par. We work continuously to deliver your products in irresistible condition while maintaining our business for the long run. After seeing an increase in commodity costs, we took a nominal amount of sheets off the roll to ensure we could offer the best prices. We're sharing your comments with the R&D Team and would love to learn more from you and make this right. For further assistance, call us at 1-800-777-8710, M - F, 9 am to 6 pm EST.

Thanks, Nancy, for sharing your thoughts on your recently purchased package of Charmin Ultra Strong. You're the type of Bear who prefers a kinder feel. We get that, and are glad you let us know you're on "Team Blue", rather than "Team Red". We do appreciate your reaching out to us, and letting us know you gave Charmin Ultra Strong a try. Know our phone Bears are always happy to help you get back to the Charmin that's in your heart, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 7778-1410.