We're sorry for the rough texture of the Ultra Strong Rolls you recently purchased, Conlyn. We strive to prevent unpleasant experiences like this with thorough inspections during manufacturing, and we'd like to gather some details from you to share with the team and help with your purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

We're sorry to hear that you feel this way, Cathy, as our Ultra Strong goes through many quality checks to ensure that you can enjoy the go. We'll be sure to share your comments with our team, and we recommend trying out a different Charmin version instead. We'd also like to learn more, so please give us a call at (800) 777-1410 when you can.