We're beary sorry to hear that the store did not have the Charmin Ultra Strong mega rolls you had wanted. For further assistance with what they may have available for you, we recommend reaching out to Sam's Club directly via 1-888-746-7726.

We're sorry for any disappointment with your recent experience using Charmin Ultra Strong, Dee Dee. We wouldn't expect you to find it rough or uncomfortable to use, especially because every roll goes through such extensive quality testing. We'd recommend trying Charmin Ultra Soft or Ultra Gentle for a plush and soft experience. We'd also like to gather some information for our Quality Assurance Team and try to make things right for you. Please call us at 1 (800) 777-1410.