Helping you enjoy the go is our goal, Julie, and we're sorry to hear that wasn't your experience with our Ultra Strong TP. We have many strict quality controls in place to ensure our best reaches you, and we'd love to see how we can help further. We suggest giving Charmin Ultra Soft a try, as it is our softest option yet, and sure to roll out smoothly Please call us at 1-800-777-1410 Monday-Friday 9AM-6PM EST so we can find the Charmin that is best for your needs.

We appreciate you sharing how you feel, Gloria. We're continuously working to deliver superior quality to our consumers at a reasonable price while seeing an increase in commodity costs ourselves, and we upgraded your rolls with more texture so you can enjoy the go and use fewer sheets. Your feedback is important to us, and we want a chance to learn more from you to see how we can improve this and help with your purchase. To discuss your experience further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We're truly sorry to hear that your toilet paper didn't arrive in the condition that you hoped it would. We suggest Calling Sam's Club to share your experience with them. They can be reached by dialing 1-888-746-7726.