We're so beary sorry this happened to you, and we appreciate you bringing this to our attention, Shawn. We're working hard to ensure you receive the irresistibly strong quality you trust to enjoy the go, and we're letting the team know your product felt hard. We appreciate your loyalty and want to make this right and have our Quality Team look into this further. So we can learn more, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST, and we'll gladly assist you further.

We're sorry to hear that you feel this way about the size of our rolls, as we can assure you that our toilet paper goes through strict quality checks to ensure that each roll reaches you in the best possible condition. Your comments will be passed along, and we'd also be happy to look into this further for you. Please give us a call at (800) 777-1410 when you have a chance.

Thanks, Warren, for picking up a 32 pack of Charmin Ultra Strong. It may help to know we make various different sized rolls of bathroom tissue. If you're looking for bigger, Jumbo Ultra Strong rolls, reach out to Sam's Club, as they'd be able to order them for you. Give them a call at 1 (888) 746-7726.

We know how important it is to be able to count on the same great Charmin you've come to know and trust, and would like to help. We haven't made any changes to our Ultra Strong since 2022, so it's unexpected that it seems to have changed. We'd like to learn more about your experience, so when you have a chance, please give us a call at (800) 777-1410.