Hi Annie, thank you for taking the time to share! - The Abbyson Team

Thank you for sharing. Enjoy your new sectional! - The Abbyson Team

Hello, this is unusual to hear, would like to know more details, as we see VERY good reviews for this item. - The Abbyson Team

Wonderful to hear, thank you so much for the feedback! Enjoy! - The Abbyson Team

This is such a great sectional and we hope you enjoy!<br />-The Abbyson Team

Thank you for your review. We highly recommend reviewing the dimensions in detail, and even taping them out on the floor before purchasing. This sectional seats 3 people comfortably, and is great for a smaller space. The upholstery is textured, but quite soft. Please reach out to our Customer Experience Team if you have further questions at samsclub&#64;abbysonliving.com - The Abbyson Team

That's great to hear! It is perfect for smaller spaces and we're so glad you're happy with it.<br />-The Abbyson Team

Hi there, We're glad to hear that you found the Hamilton Reversible Storage Sectional easy to assemble and that its smaller scale effectively maximizes your living space while providing storage and an extra bed option. Your satisfaction with the functionality and design is important to us. Thank you for choosing Abbyson, and enjoy the added versatility and comfort in your home! - The Abbyson Team

Thank you for sharing your feedback. We are always interested in feedback so we can improve products in the future. The seating is firm, but it will soften with use. What you will find is that the seating will retain its supportive structure over time. Please contact our Customer Experience Team to further assist with any issues at samsclub&#64;abbysonliving.com - The Abbyson Team

Hi Erica! Thank you for your review. We are happy to hear you are pleased with the Hamilton sectional with pullout bed. The blue pops and looks beautiful in your home. Thank you for sharing a photo! - The Abbyson Team