Hi there. While we haven’t changed anything with our Strawberry Jam, we will be sure to forward your experience to the appropriate team. Thanks!

Thank you for reaching out and for your continued loyalty over the years. We are sorry to hear you are experiencing a different consistency then what you are used to with our Smucker's Strawberry Jam. As our recipe has not changed, we would like to learn more and share this with our teams. We have reached out via email and hope to connect soon.

Thank you for reaching out, we are sorry to hear about your experience with our Smucker's Strawberry Jam. A taste and texture similar to sweetened water is not the quality we would expect from our jam and we would like to learn more about about your experience. We have reached out via email and hope to connect soon.

Thank you for informing us of your experience. We certainly expect our Jams to contain small, crushed pieces of fruit inside. Please know we are reaching out to you via email, so we may learn more and best help. We look forward to connecting with you soon!

Oh no! We are sorry to hear that your last jar of Smucker's Strawberry Jam has a brown color to it. Your experience does not sound like our quality, and we would like to learn more about your experience. We have reached out via email and hope to connect soon.

Thank you for sharing! It sounds like the Jam may have been stored improperly prior to you receiving it. We will be sure to pass along this information to our team.