Ezcellent mattress for the price. It is very comfortable, medium to firm and just right for us. There was no big chemical smell like others complained about. We let it rise and sit for 48 hours before use, so that may have helped. Great product!

Love it! They shipped it to me earlier then expected and I had it on my bed in no time at all. I've had problems with my back and hips hurting but not with this mattress.

Easy process from buying to opening the box and getting it out. It is soft and fitm at the same time. Such a comfortable mattress. I slept on it at an Airbnb and fell in love with it, so I had to get my own.

The entire process was an absolute cluster. The bed does not measure what it says it does. I ordered a twin extra long for my tall kid in his apartment. It was 5" too short, which is a big difference to someone who would like his entire body to be on the bed but who has a tall body. Because it arrives compressed, once it was opened, it would no longer go back into the box. I scheduled a return, but because it was no longer compressed, the guy said he would have to cancel FedEx and arrange for a different company to pick it up. He said they'd call, and a replacement was ordered. They didn't call. The replacement was ordered and even though I saw that it had not shipped yet, the "member advocate" said that it had, and that there was no way to cancel. The next day, I got an email saying it had JUST shipped, so someone was clearly lying. Another avoidable return! Then...FedEx showed up to pick up the mattress, rather than the carrier. FedEx guy says "No way I can take this without a box," and refuses to pick it up, which I understand. I had a confused kid AND a confused carrier, so I called corporate back again, and since it was the THIRD time I had to call about the bed, I asked repeatedly...over and over and over...for a supervisor. Somehow, despite having asked AT LEAST 5 times, he could not transfer me over without first doing a summary of what had happened, and dontcha know, I'd be put on hold for several minutes. I've spent a LOT LOT LOT of time on hold over this short mattress. There was "no way around this," so I remained on hold for some time, after which I was disconnected, and had to call back a fourth time to corporate. When I got through THIS time, I explained that I'd been disconnected, had been waiting for over 45 minutes, etc etc etc. I simply kept reiterating approximately 8-9 times that I did not want to talk to anyone but a supervisor, and that I had begun an email to the CEO, whose email is able to be gleaned by Googling. FINALLY, they put me through to an absolutely delightful woman who solved the issues within 5 minutes. It is a real shame that employees do not have the ability to actually connect customers without customers having to repeat the same request a dozen times, but here we are. I anticipate that the last person will follow up with her stated promise, and that my kid will have a comfortable mattress soon, which he has to pay twice as much for at a mattress store, but that ultimately is worth my not having to spend HOURS on the phone, because so much communication is AI, then out of country, scripted and employees not empowered to connect a frustrated customer with someone who is knowledgeable and capable. As a point of reference, I am a business owner, and have never had a single review that has been anything short of glowing. The business model is sorely lacking, and it would behoove them to review some basic TQM models for employee empowerment, customer service delivery, and customer retention.

I searched and shopped all over. I went to furniture stores, mattress stores, and online. I bought a mattress from a specialty mattress company. It was horrible, I hurt and it had to be returned. I ordered this mattress but didn't have high expectations- especially with its cheaper price. It is great!!! I have previously had back surgery and this is the perfect amount of plush and support. I've recommended it to several coworkers.

Do not buy! This mattress is extremely soft and has no foundational support. It’s like sleeping on a bed of pillows. I will be returning it.

We just purchased our second Members Mark mattress. Hotel premier. We are very happy with how comfortable it is. We highly recommend it.

I try to return it but the Sams customer service on line told me that they have a lot of returns, they are really busy!!

It is a tad softer than I prefer but is is being used in a guest room and the very first guests reported it was quite comfortable.

The mattress is exactly what we were looking for at a fraction of the cost at Gardner White. So comfortable. Great purchase.