Hi there, We want you to have a better experience with your fridge. Let's get this sorted out. We would like to personally speak to you to gather more information about the fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149874688, to help our team pull up your information. Have a great day! ^Chrystel

Hi There. Thank you for your review. We appreciate your review of the experience of your refrigerator not staying cold. Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all You may also refer to the user manual "Troubleshooting - Fridge/Freezer does not Operate. Fridge/Freezer temperature is Warm" on page 49: https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144965520), which will help our team pull up your information. Have a great day. Melardo

Hi There, A fridge entirely depends on its cooling performance. Let's keep your unit in its tip-top shape! There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. There are several options for fixing and correcting the temperature. Learn more from the suggested links below. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Cooling with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001030/ This video is about "What to do if your refrigerator is not cooling": https://www.youtube.com/watch?v=ogwmuhLH4G4 Samsung refrigerator maintenance tips: https://www.youtube.com/watch?v=c2AWSLEBjDM My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM To prevent potential cooling effects, kindly see this guide about "How to level your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145628082, to help our team pull up your information. Have a great day! ^Chrystel