Hi Craig, Thank you for reaching out. We appreciate your review of the experience around the control panel of your refrigerator. I recommend following the steps in these links below to help you with this: Refrigerator panel or touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond. Refrigerator display does not respond or turns off: https://www.youtube.com/watch?v=kKqsEuD30Aw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144915738 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Greetings! We recognize that access to filtered water is important to everyone; hence, we recommend that the water filter be replaced every six months. Water filters are susceptible to the build-up of dirt and debris which is why it is replaced regularly to ensure drinkable, fresh water for you and your household. In aid of replacing the water filter, I have shared a Samsung link below for the steps. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ I will be sure to pass on what you have told me to our product team about the refrigerator door bins for current and future product development. If door bins of your refrigerator model need to be replaced, you may visit the website of our authorized distributor for parts and accessories shared below to check on availability. https://samsungparts.com/pages/supports Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146603396 to help our team pull up your information. Leo

Hi Suzanne, We understand how frustrating it feels when a key part isn’t readily available—especially for an appliance you've only had for a few years. Let us help you. I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on compatible and available sensors for your refrigerator. Samsung Parts: https://samsungparts.com/pages/supports Leo

Hi There. Thank you for your review. We appreciate your review of the experience of your refrigerator not staying cold. Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all You may also refer to the user manual "Troubleshooting - Fridge/Freezer does not Operate. Fridge/Freezer temperature is Warm" on page 49: https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144965520), which will help our team pull up your information. Have a great day. Melardo

Hi there, We want you to have a better experience with your fridge. Let's get this sorted out. We would like to personally speak to you to gather more information about the fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149874688, to help our team pull up your information. Have a great day! ^Chrystel

Hi There, A fridge entirely depends on its cooling performance. Let's keep your unit in its tip-top shape! There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. There are several options for fixing and correcting the temperature. Learn more from the suggested links below. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Cooling with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001030/ This video is about "What to do if your refrigerator is not cooling": https://www.youtube.com/watch?v=ogwmuhLH4G4 Samsung refrigerator maintenance tips: https://www.youtube.com/watch?v=c2AWSLEBjDM My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM To prevent potential cooling effects, kindly see this guide about "How to level your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145628082, to help our team pull up your information. Have a great day! ^Chrystel