Hi Craig, Thank you for reaching out. We appreciate your review of the experience around the control panel of your refrigerator. I recommend following the steps in these links below to help you with this: Refrigerator panel or touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond. Refrigerator display does not respond or turns off: https://www.youtube.com/watch?v=kKqsEuD30Aw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144915738 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Hi There. Thank you for your review. We appreciate your review of the experience of your refrigerator not staying cold. Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all You may also refer to the user manual "Troubleshooting - Fridge/Freezer does not Operate. Fridge/Freezer temperature is Warm" on page 49: https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144965520), which will help our team pull up your information. Have a great day. Melardo