Hi There, A fridge entirely depends on its cooling performance. Let's keep your unit in its tip-top shape! There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. There are several options for fixing and correcting the temperature. Learn more from the suggested links below. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Cooling with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001030/ This video is about "What to do if your refrigerator is not cooling": https://www.youtube.com/watch?v=ogwmuhLH4G4 Samsung refrigerator maintenance tips: https://www.youtube.com/watch?v=c2AWSLEBjDM My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM To prevent potential cooling effects, kindly see this guide about "How to level your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145628082, to help our team pull up your information. Have a great day! ^Chrystel

Hi Craig, Thank you for reaching out. We appreciate your review of the experience around the control panel of your refrigerator. I recommend following the steps in these links below to help you with this: Refrigerator panel or touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond. Refrigerator display does not respond or turns off: https://www.youtube.com/watch?v=kKqsEuD30Aw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144915738 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel