Hi there, We want you to have a better experience with your fridge. Let's get this sorted out. We would like to personally speak to you to gather more information about the fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149874688, to help our team pull up your information. Have a great day! ^Chrystel

Hi Craig, Thank you for reaching out. We appreciate your review of the experience around the control panel of your refrigerator. I recommend following the steps in these links below to help you with this: Refrigerator panel or touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond. Refrigerator display does not respond or turns off: https://www.youtube.com/watch?v=kKqsEuD30Aw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number 1144915738 to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Greetings! We recognize that access to filtered water is important to everyone; hence, we recommend that the water filter be replaced every six months. Water filters are susceptible to the build-up of dirt and debris which is why it is replaced regularly to ensure drinkable, fresh water for you and your household. In aid of replacing the water filter, I have shared a Samsung link below for the steps. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ I will be sure to pass on what you have told me to our product team about the refrigerator door bins for current and future product development. If door bins of your refrigerator model need to be replaced, you may visit the website of our authorized distributor for parts and accessories shared below to check on availability. https://samsungparts.com/pages/supports Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146603396 to help our team pull up your information. Leo