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Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range for
Samsung 6.3 cu. ft. Freestanding Electric Range
4.5 out of 5 stars
stars
2,332 ratings2,317 reviews
  1. 5 stars73% (1,705)
  2. 4 stars15% (361)
  3. 3 stars4% (93)
  4. 2 stars2% (51)
  5. 1 star5% (122)

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Showing 81-90 of 2,317 reviews
Jul 11, 2023
Reviewer name: Tennessuga
3 out of 5 stars
3 out of 5 stars review

The good, the bad, and the ugly

[This review was collected as part of a promotion.] Love the 5 assorted-sized burners. The stainless steel panel on top is cheap and cheesy. Kinda wavey. Don't really understand the wi-fi connection but might be nice when traveling and have the thought, "....did I turn off the stove?"

Review from Samsung US
Helpful?6A3BCU707MXA13612912892
reply from Samsung Care

Greetings! We are glad to hear that you love the burners in this Samsung range. Thanks for sending over a photo of the Samsung range's control panel. It does appear to be wavy because of the stainless steel finish (an optical illusion that is caused by buffing the finish). To ensure that the control panel isn't wavy, you can take something that is straight like a ruler, and put it on the control panel. Let us know if it is not straight and is wavy. You can remotely control the oven of the range when using the SmartThings app from a Smart handheld device (smartphone, tablet, and the like). I have listed some of what can be accomplished remotely below. • Turn the oven off remotely. • Monitor the current temperature and reset the probe setting. (For some available models.) Steps to connect your oven to the SmartThings app, please visit this model's user manual link shared below and turn to page 34. https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you need more assistance with this range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146026786 to help our team pull up your information. Leo

Dec 27, 2024
Reviewer name: Lena Elimam
1 out of 5 stars
1 out of 5 stars review

Broke in less than 6 months, no customer support

I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.

Review from Samsung US
Helpful?6A3BCU707MXA13612912892
reply from Samsung Care

Hi Lena Elimam, It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out. I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take. https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148044991 to help our team pull up your information. Leo

Jun 15, 2024
Reviewer name: C Dearth
3 out of 5 stars
3 out of 5 stars review

Great stove—but hot spots!

We just bought this stove this week. The cooktop is great, and we love all the features, including the app! One issue is that when we air fry, the left side of the oven seems to be hotter than the right side. The left side of the tray came out burned but the middle isn’t quite crispy and the right side is starting to burn on the very edge but nothing like the left side. Not sure why there are hot spots in a brand new oven…

Review from Samsung US
Helpful?6A3BCU707MXA13612912892
reply from Samsung Care

Hello, We understand how you feel about the oven's cooking performance. Let us help. Here is a link with troubleshooting steps when the food doesn't cook evenly. The oven does not cook well: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147244409) to help our team pull up your information when you message us. Thank you. -Angelica

Aug 12, 2024
Reviewer name: RutzFAM
5 out of 5 stars
5 out of 5 stars review

Beautiful and Multi-Functional

[This review was collected as part of a promotion.] The aesthetic of this stove is amazing beautiful and the functionality is easy! All of the features in one definitely helps clear the countertop of any bulky air fryer due to the multiple offering of the stove to cook.

Review from Samsung US
Helpful?6A3BCU707MXA13612912892
Jan 28, 2022
Reviewer name: Steveb123
5 out of 5 stars
5 out of 5 stars review

Great oven

[This review was collected as part of a promotion.] The stove is easy to use. I usually cook eggs and chicken while my wife does most of the cooking. When I do cook, the controls are easy to use and understand. The hot indicator tells me when I can clean it off. The design is sleek and nice.

Review from The Insiders
Helpful?6A3BCU707MXA13612912892
Sep 24, 2024
Reviewer name: LadyhawkeOH
5 out of 5 stars
5 out of 5 stars review

In Love

[This review was collected as part of a promotion.] Can you fall in love with a cooking appliance? The answer is YES! Everything about this range has been perfect so far. The delivery process was flawless, with follow-ups every step of the way. This black-and-white range matches my kitchen perfectly. The SmartThings App is so cool and useful. You know that feeling of wondering if you turned the stove off after leaving the house? Now, all you have to do is check the app! It tells you which burner is on and even allows you to turn the oven on or off remotely. You can also choose the mode, temperature, and cooking time. The oven has 13 different modes, and I'm excited to try them all. My favorite feature so far is the air frying option. It comes with a huge basket, perfect for air frying large portions—something I couldn’t do with my countertop air fryer. The oven heats up quickly and cooks food evenly. I used to think a cooking range was just a cooking range and that they all did the same thing, but wow, was I wrong! This range is just perfect, and I can’t wait to cook all kinds of different dishes this holiday season.

Review from The Insiders
Helpful?6A3BCU707MXA13612912892
Aug 26, 2021
Reviewer name: Foxdie84
5 out of 5 stars
5 out of 5 stars review

Great Range!

[This review was collected as part of a promotion.] I have finally found my match. The Smart Freestanding Electric Range with No-Preheat Air Fry and Convection has made me the expert cook in my family. This appliance has made my dreams come true [ no exaggeration. ] I have always wanted to have an oven that has all the mechanisms of all my cooking needs in one. I can cook multiple things without having to run back and forth to different appliances to check on my food. I can finally do it all in one. The features are amazing. I dont have to wait for the oven to preheat when I want to air fry. And on that subject this oven is so big I can airfry multiple items. The timer is super sweet to hear. The burners have different types of sizes to choose which best fits your pots . The heating feature is perfect from slow cooking to rapid boil. I like the wifi feature to let me know which burner is on or off . I can also check the oven and turn it on or off from a different location. The center warming burner is exceptional for keeping things at the right temperature before serving. Samsung has done it again with their smart products and never disappoints. I love my oven and so does my entire family.

Review from The Insiders
Helpful?6A3BCU707MXA13612912892
reply from Samsung Care

Always happy to hear what our customers think. Thank you for your review!^Pat

May 14, 2024
Reviewer name: megganemily
5 out of 5 stars
5 out of 5 stars review

A Great Stove!

[This review was collected as part of a promotion.] This range combines is fantastic- it combines style, functionality, and smart features. The installation was super easy and the stove itself was not difficult to move. As far as cooking goes, this thing does it all! From sous viding to air frying, the oven is fantastic at reaching temperature quickly and cooking food well. Baked items come out perfectly baked with no cold spots from lack of even heat. The stove top reaches temperature quickly and is very easy to clean. My favorite features are the smart stove functionalities which provide ease of use and some fun! The stove looks sleek in my kitchen and I am very pleased with my purchase! 🍳🔥

Review from The Insiders
Helpful?6A3BCU707MXA13612912892
Oct 4, 2024
Reviewer name: alexisthegogetter
5 out of 5 stars
5 out of 5 stars review

Best oven EVER!

[This review was collected as part of a promotion.] This oven is beyond anything I've ever used. It's amazing, the best oven hands down that I've ever used! There are soooo many amazing features on this thing that are just so helpful and useful. My top favorite features are: the steam cleaning feature. This feature helps to get your oven looking bran new again! It gets all that baked on gunk, OFF. I'm super impressed with this cleaning feature. It's a must on all stoves, in my opinion. (Plus, it has the normal cleaning feature as well. Another amazing feature I l9ve is the numerous baking settings it has. The normal bake setting automatically sets a timer so you know how long it's been on for. (The timer starts when the oven reaches the desired temp), so if you forget to set a timer, it's there and has counted it for you! Amazing, I tell ya! Plus, you can also set a timer on it as well. So let's say you put brownies in to bake and set it for 20 minutes. It turns itself off after 20 minutes. So no more forgetting things in the oven and burning them! Great for kids and adults alike. Lol, I love the bread proofing function. How awesome to have such a big proofing area. I feel like a real chef cause how many people have a full-size proofing system in their kitchen?! So cool! The air frying function is amazing as well. I feel like it saves me from having to have one on my counter (love saving counter space) plus the money to buy one. Plus, it comes with a massive air frying tray, which is amazing and works great from the tray to the air frying job this oven does. It's perfect! It has a dehydrator mode. This is super useful for me and having a garden or even just wanting to dehydrated foods from the store. Again, another space saver and money saver from having to purchase a dehydrator. And it works amazing! Are you starting to see how awesome this oven is? And I'm not even half way threw the features either! I'm just so impressed with this oven. It also has a few different child proof settings depending on your needs as well. All 4 knows have a double button to prevent kids from turning on the stove. This is a must in a house with young ones! Plus, it has a button that locks everything. (From the buttons to the oven door) it has 5 burners on the top, yes 5! 4 cooking burners, and 1 "keep warm" burner. I know for me it's super useful. The front 2 burners can either be large or small burners. It also has sious vide, convection bake, convection vegetables, broil, Sabbath modes, a light in the oven and more!

Review from The Insiders
Helpful?6A3BCU707MXA13612912892
Feb 22, 2024
Reviewer name: Yana
3 out of 5 stars
3 out of 5 stars review

Great Airfry feature

We just received our electric samsung oven yesterday. We are still trying to figure out the whole pots range set up. We previously owned a electronic Induction cooking stove top and loved it until the oven stopped working. This stove top had 5 ranges and 2 of them have a 2 in 1 feature for smaller and bigger pots, that's something to get used to. Today was my first day trying to fry chicken breast. I had the stove top at speed 5 which isn't high heat, as I thought. The first chicken I put for frying started sizzling with hot water and oil splashing everywhere ( my fault for not wiping down the chicken breath to not have any water on it) I quickly picked up the sizzling pan and right underneath it is where small flames in random spots would come up to about 1- 2 inches height started comming from the top of the stovetop. I quickly turned it off and the flames disappeared I had a panic attack!! This never happened before with my other electric stovetop oil was always gettig under my pans and notning happend. My previous one had a feature if you take off your cooking pans the surface will not burn you, this one will burn you. Did this ever happen to anyone before? Is it a defect or if it gets too hot and oil splashes on it it can catch on fire???? The top glass, not sure how to get rid of the wierd stains it looks like it has already form the first use.

Review from Samsung US
Helpful?6A3BCU707MXA13612912892
reply from SEA CARE

We appreciate you sharing your sentiments about the range and would love to help you with this, Yanna. To avoid oil spillover and fire, use a minimum amount of oil when shallow pan-frying and avoid cooking frozen foods that have excessive amounts of ice. I have shared the manual to learn more about the cooktop's recommended temperature settings, using the proper cookware and protecting the cooktop; please read on pages 25-27. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146883809, to help our team pull up your information. Have a great day! ^Chrystel