Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range forMember photos









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Works great at first, but not for long-term use
Everything worked great for 18 months. Loved the flexibility of regular, convection, or air fry oven. One day the control panel went completely dark. Thankfully we purchased the extended warranty, however the control panel has been replaced twice and still isn't working correctly.
Hello Liann0104, We want to learn more about what transpires with your Samsung range control panel and would like to assist you as soon as possible. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Baking Problems
Range has some good features, the stove top and air fry work well. The oven is awful for baking. It was over-temperature from the time we bought the range last April 2025. Had tech out in November 2025, who replaced the circuit board. Worked OK until recently (March 2026), when a couple items were overcooked at the recipe times (and less than the recipe time and much less than I've experienced in any previous oven). Had a tech out again, who said that the oven is operating within specs. He did spend an hour testing the thing, but that doesn't explain it's recent performance. He said that the oven temp naturally fluctuates around the set point, within a specified range (looks to be +-18°F). But, it sure looks like it's not maintaining the set point. We've never had this experience with any previous range. Upshot is, I guess we'll have to constantly babysit this oven whenever baking. At least until we get tired of constantly checking on it when baking and replace it with a non-Samsung range. Not the quality and convenience expected for a new appliance at this price.
Peace of mind
This was a huge investment for us to replace all kitchen appliances and I have zero regrets. The stove has been amazing to use. Loving the features of the messages every time it is turned on as I have new cookers in our home who now I know are safe while cooking . The size of the stove inside with the decreased warming drawer was also a huge plus for our large family.
No user manual for the money they charge. Sad
Bought a few days ago. Doesn't even come with a manual. Very dissapointing...then can't instruct where to get the manual online without having to enter a massive model number...not impressed...so don't even know how to operate it properly. 3 stars is it.
Hello Gech, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. To find your user manual please visit: https://www.samsung.com/ca/support/user-manuals-and-guide/ If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care
Lacking.
We've had this stove almost a month and had time to try various features. I chose this particular model based on reviews and the variety of ways it could help our family. We have the air fryer and no preheating. The air fryer hasn't really held a solid performance. It's slow to heat and it isn't done by any of the estimated times. Very disappointed since we use that for so many things. Then the no preheating concept seems as if it were a myth. This oven heats slowly period and it doesn't hold the temp well. The range top is very nice with the 2 larger, yet different sized eyes for various dishes and 2 smaller rings. The rapid boil seems like a dream but if you adjust the heat is gone. The other eyes are along the same manner. I would advise you to look at other ranges before making the investment. Not only is it expensive, It's heavy to carry.
Hi there, We appreciate the time you took to let us know about your range concerns. Let us provide the details you need. Here is a guide to help you use the air fryer feature and what setting to choose for rapid boil. Please turn to pages 33-34 (Air fry) and page 23 (Recommended settings) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Below is a link as well to help you with the oven that is heating slowly. The oven does not cook well: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151461074) when you message us so our team can retrieve your information. Thank you. -Kimberly
poor quality nothing but issues
have had ours for awhile and has been nothing but problems. all the knobs break on a regular basis. middle burner is almost none functioning, finish scratches extremely easy, samsung badging has fallen off and no read SUNG. oven temps are off by 25 degrees. only thing that i can say wokred well is the self cleaning feature and timer. we have a fridge, dishwasher and micro all other appliance have givin isues except the microwave. will not be a returning customer at this point
We understand the importance of a working range in your household, shawn m. Let's take care of this. Please refer to the resources below to rectify your concerns with your range. Please click the links and hyperlinks for tips. Flame issues on the Samsung gas cooktop or range (Please select which flame issue you are experiencing on your gas stove, cooktop, or range): https://www.samsung.com/us/support/troubleshooting/TSG01001946/ Samsung oven temperature issues (Please select which temperature issue your oven is experiencing): https://www.samsung.com/us/support/troubleshoot/TSG10001298/ To help you clean the exterior of your range properly, please turn to pages 35, 37 to 39 of the range's manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151887750 so our team can pull up your information when you message us. Have a great day. -John
Trust Samsung
I bought my range recently and I can attest that I made a good decision to buy the Samsung brand. I was excited to see the air fry feature, the connectivity and controls. I didn't know I would literally give away my stand alone airfrier. This range does it all. The ease of controlling it from my phone amazed me beyond my imagination. The convection is apt- my food bakes all through. It has the capacity to handle the amount of baking my daughter does in a week. My family loves our range.
Dont do it! This stove is a fire hazard. you can have the burner on the lowest setting possible and its boiling over. There is no regulation of stovetop temp. it is just very high! The oven doesnt maintain temp very well either, usually alot lower than you set it at. The first one i got had to be sent back because smoke was rolling out of the unit when i plugged it in and turned the oven on as it says to do for a rest. It wasnt coming out of thr oven. It was coming out of the back of the unit. It took Samsung many months to call me to let me know someone was coming to take a look. i had already brought it back to the store and got a new one.
Tina, thank you for choosing Samsung for your range needs. We're sorry to hear that you had to return your range because it is still boiling even when the temperature is low, and the oven does not heat well. We would love to work with you in the future.<br /> <br />Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.<br /> <br />Have a great day.<br /> <br />^Camille
Love, love this stove!
[This review was collected as part of a promotion.] I LOVE the new stove. Much more room inside the oven, more levels to put the food in. The burners are so nice at every level and I love cooking in and on it. The technology is too much for my 70 years, but I don't have to use all the features and I do look forward to trying convection and air fry. The time cook is Soooo convenient. If you are not yet using it I would say you should definitely try it.
Everything I wanted in a stove
I love how quiet the air fry setting is it’s amazing. The look of the stove really adds to the kitchen and makes me want to cook more often with it I absolutely love all the available settings the stove comes with I don’t have a bad thing to say about

