Thank you for the review! ^Pat

Hello Maria, We understand that the range's cooking performance can be disappointing. Let us help. Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10002324/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149159496) to help our team pull up your information when you message us. Thank you. -Angelica

Greetings, We appreciate you sharing your insights about the Samsung range. Let us help you. I have shared some tips and tricks to clean the Samsung gas cooktop and some tips if the oven doesn't cook well at the links below. Kindly click on the embedded words inside the article. How to clean the Samsung gas cooktop. https://www.samsung.com/us/support/answer/ANS00049945/ Samsung oven temperature issues. You can select the nearest issue by clicking the radio button. https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Also, you can check the link below when all the burners spark if you are trying to light just one. https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hello, We want to know more about what transpires with the range and would like to assist. We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica