We'll be glad to help with your Samsung range, Capri. Below is the user manual link for your model. See pages 43-50 for more information about maintaining the appliance. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146012954) to help our team pull up your information when you message us. Thank you. -Angelica

Greetings, We appreciate you sharing your insights about the Samsung range. Let us help you. I have shared some tips and tricks to clean the Samsung gas cooktop and some tips if the oven doesn't cook well at the links below. Kindly click on the embedded words inside the article. How to clean the Samsung gas cooktop. https://www.samsung.com/us/support/answer/ANS00049945/ Samsung oven temperature issues. You can select the nearest issue by clicking the radio button. https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Also, you can check the link below when all the burners spark if you are trying to light just one. https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Thank you for your input. Let's go ahead and provide the information you need. Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details. Dos and don'ts for using the Self-Clean oven feature | Samsung US https://www.youtube.com/watch?v=CO3md9_f9FI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145621198) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille