Hi Anna P, It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context. There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances: 1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste. 2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly. 3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation. 4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers. While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference. https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147826806 to help our team pull up your information. Leo

We acknowledge you telling us about your refrigerator, Gouri Matta. Get your fridge to perform its best by following the recommended links below. Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ You may also watch this video about "How to fix range and microwave problems": https://www.youtube.com/watch?v=N064z8CQ8XA To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145678792, to help our team pull up your information. Have a great day! ^Chrystel

Dear Valued Sam&#39;s Club Client,<br /><br />To better assist you with your delivery experience, please contact our Sam&#39;s Club customer service department at 1-800-749-5367.<br /><br />Phone Hours:<br /><br />Mon-Fri 8:00 am-11:00 pm, Sat 9:00 am-9:00 pm, Sun 12:00 pm-7:00 pm<br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />-Kimberly

Hello Big Al, <br /><br />Your honest review of your Range is very much appreciated. <br />That&#39;s an excellent choice; we&#39;re delighted to hear you&#39;re happy with it! <br />Your observation is greatly appreciated. <br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, give them this number (1144863362) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Charles