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Sams Club
Sams Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 211-220 of 533 reviews
Apr 12, 2022
Marsha
2 out of 5 stars review

Don't waste your money!

I assembled my chair and immediately noticed that the hinges on the arm rests were both sprung and did not lineup with the armrests leaving a gap down into the storage area. As time went on these gaps became worse. Now a tiny screw fell out causing the arm rest to flip open immediately after removing my arm. Screw is not in the storage space so it cannot be replaced. Less than a year and i eant to put it in a dumpster.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hello Marsha. We're sorry for your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Oct 25, 2021
pampered
3 out of 5 stars review

Excellent price

Purchased in brown. Chair is wide and fairly comfortable. I do not care for storage arms as they are too high for me and very firm. My previous power recliner had overstuffed fabric arms a much better choice (especially if you will use on a daily basis). Must be placed 6-8” from back wall. Another con for me personally is where power controls are located (inside chair) It probably wouldn't bother most people but I am used to controls on the outside of chair. I will keep until it wears out but will never buy another power recliner unless fabric, overstuffed and a wall hugger. Is a good chair for the price with lots of bells and whistles.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We're sorry to learn that you're not having a 5-star experience with your recliner. We would love the opportunity to address any questions or concerns you may have. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jan 3, 2023
Bricky
1 out of 5 stars review

no good

Took this chair back. Reviews are right about the side storage bins. They will come out of alignment within a week. You also will need to put Vaseline down both sides of the chair or you will have ungodly noise when you move or put the chair up or down. Not worth the money.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hello, Thank you for your feedback. We'll certainly look into that issue. If you have any other issues with an item please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Dec 8, 2022
Noble
1 out of 5 stars review

Terrible construction

Own less then four months and o my used by my husband. For weeks now there has been a popping and cracking noise and then last night it made a big crack and the back fell completely backwards. Upon inspection the wood connecting the back to metals arms has completely splintered and broken on both sides. Don't waste your money! Also will not allow me to upload a photo.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi, we're very sorry to hear about this issue. We'd like to review further. Please contact us at upholsteryservice@trueinnovations.com

Mar 10, 2023
sam998
2 out of 5 stars review

not worth the money

This chair is defiantly NOT worth the money. Yes it went together well but it is very slow and loud. The sound it makes EVERY time it goes up or down is horrible. And no it didn't go away with use. If I could afford to get rid of these sums get other I would in a heart beat. We have had these for about 6 month and it isn't any better then when we got them. We even put Liberians on the sides to no avail.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Your chair should not make noise when raising and lowering. Please reach out to our customer service department for a possible warranty replacement gas lift. Our customer service representatives are available Monday through Friday at 800-379-9773

Oct 4, 2021
Toad123
5 out of 5 stars review

Great chair, near perfect.

Chair is really nice for the price! I am very heavy and the chair fits well and is sturdy. The seat width is very generous. I don't mind the controls being on the inside since the seat is so wide. I actually prefer it now because it's easy to get to. Seat is padded nicely and comfy. Recline feature for footrest and headrest are great. Cup holders are nice and easy to clean. The armrest storage is nice with plug options. The faux leather is nice quality. No odd smells or texture. Overall really great chair for the price. Would buy again. Only cons for me: 1)The armrests are a little short. My arms hang over onto the cup holder area but that isn't a dealbreaker for me. Plus I end up putting my hands on my big belly most of the time. 2) I am 5'3” and the headrest hits me at a weird angle when I adjust it. I can find a comfortable spot but sometimes I do have to play with the settings to find the best spot. Sometimes I just use a little pillow instead of the adjustable headrest which works great. 3)One armrest storage cover was damaged when delivered. It still worked but wasn't on straight. Sams club was great in offering me a free return or a percentage off for the trouble. Ended up keeping it because it wasn't a huge deal to me. Overall, great chair!

Helpful?2SYPY0HFIELD13612812255
Jan 7, 2026
CLARENCE
1 out of 5 stars review

Lasted a year with absolutely no customer service

Purchased this recliner from Sams about a year ago. I liked the chair until today when the power to the backrest/footrest/led light cupholder had no power. The unit had power to the in arm outlets but the lifts are dead. Tried to contact Life Styles/Serta. Good luck. Horrible service. Two hang ups and I am stuck with a $500.00 worthless chair now. Avoid this operation unless you plan on throwing good money away.

Helpful?2SYPY0HFIELD13612812255
Dec 5, 2022
Bob
4 out of 5 stars review

Verified Purchase

Home theater chair review.

Bought this as a replacement for a gaming chair for my grandson and he loves it.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Glad to hear he loves it! If you run into any issues with the item, please don't hesitate to contact us at upholsteryservice@trueinnovations.com Happy Holidays!

Dec 13, 2022
Jack
5 out of 5 stars review

Verified Purchase

Theater Chair

Itworks great and is very comfortable.

Helpful?2SYPY0HFIELD13612812255
Apr 5, 2023
Gene
5 out of 5 stars review

Verified Purchase

Best recliner I've ever owned.

Great TV chair. Works smoothly. Very comfortable.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi, thank you for your purchase and taking the time to write a great review! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669