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Sams Club
Sams Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 191-200 of 533 reviews
Jan 7, 2026
CLARENCE
1 out of 5 stars review

Lasted a year with absolutely no customer service

Purchased this recliner from Sams about a year ago. I liked the chair until today when the power to the backrest/footrest/led light cupholder had no power. The unit had power to the in arm outlets but the lifts are dead. Tried to contact Life Styles/Serta. Good luck. Horrible service. Two hang ups and I am stuck with a $500.00 worthless chair now. Avoid this operation unless you plan on throwing good money away.

Helpful?2SYPY0HFIELD13612812255
Aug 29, 2022
kline601
1 out of 5 stars review

NOT GOOD

We bought this recliner online and delivery was perfect then the trouble started. The chairs motor quit working only two days of very limited use. It got stuck in the reclined position I had to bang on the motor the get the chair to return to non-reclined position. I then tried it again and it would not do anything unless I hit the footrest with my foot. Getting it returned was quite an ordeal Sams wanted us to return it to our nearest store which I declined how would I get it there with no truck. Next they sent Fedex to pick it up but sent Fedex to the wrong address. After calling again Sams finally got it picked up a few days later and we received a full refund. Do not buy this chair it does not last and returning it is a hassle.

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Sep 19, 2023
Dave
4 out of 5 stars review

How to fix some of the problems with this chair.

Bought this about 20 months ago. Had problem with the arm lids not lining up with the arms. Fixed that with a 3d printed piece that I attached to the in side of the lids so when closed they keep the lid in place. Also when you are moving the foot rest up or down there was a loud noise from the “Leather” rubbing on each other. Fixed that by putting a very small amount of Vaseline on the contact areas. The biggest problem is that the USB charging ports have all quit working along with the lights around the cup holders. Emailed customer service about this and they are clueless about any fix for this problem. I did plug my own USB charger into the provided AC outlet inside the arm so I can still charge things while using the chair.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi Dave, Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Sep 13, 2022
Colleen
2 out of 5 stars review

Poorly made!

We ordered 2 of these chairs less than a year ago. They were pretty good for the first 4 months but after that they are slowly beaking down. The springs are worn out and the chair makes strange noises. I sit on the floor most nights because my chair makes my back hurt worse.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Aug 5, 2022
Todd
1 out of 5 stars review

Cheap cheap cheap

We bought two of these less than 6 months ago and loved them for about 3 months then they quickly started falling apart and now they have both broken down and won't recline properly or go back to fully down. Absolute 100% TRASH! Do not buy these chairs!

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Dec 8, 2021
Jj
1 out of 5 stars review

Verified Purchase

Didn't work

Didn't work

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 4, 2021
Toad123
5 out of 5 stars review

Great chair, near perfect.

Chair is really nice for the price! I am very heavy and the chair fits well and is sturdy. The seat width is very generous. I don't mind the controls being on the inside since the seat is so wide. I actually prefer it now because it's easy to get to. Seat is padded nicely and comfy. Recline feature for footrest and headrest are great. Cup holders are nice and easy to clean. The armrest storage is nice with plug options. The faux leather is nice quality. No odd smells or texture. Overall really great chair for the price. Would buy again. Only cons for me: 1)The armrests are a little short. My arms hang over onto the cup holder area but that isn't a dealbreaker for me. Plus I end up putting my hands on my big belly most of the time. 2) I am 5'3” and the headrest hits me at a weird angle when I adjust it. I can find a comfortable spot but sometimes I do have to play with the settings to find the best spot. Sometimes I just use a little pillow instead of the adjustable headrest which works great. 3)One armrest storage cover was damaged when delivered. It still worked but wasn't on straight. Sams club was great in offering me a free return or a percentage off for the trouble. Ended up keeping it because it wasn't a huge deal to me. Overall, great chair!

Helpful?2SYPY0HFIELD13612812255
Jun 6, 2023
Herr Iggy
1 out of 5 stars review

Don't waste your time and money

I wanted to try this particular power recliner because I trusted (past tense) the same Serta, and the price was right. When it arrived, I was initially pleased with the fit, finish, and function. However, after only a few days, while leaning back, I heard a pop. Then, a couple of days later, the back just fell off of the base with me along with it. For the consumer: Don't buy. The company has decided to use cheap plywood for components that should have been metal, namely the mounts that hold the female rails that allow connection to - and disconnection from - the male rails on the base, which are both made of metal. For Serta: Very poor design. If you wanted to save money, eliminate the gas springs from the arm rests, and use that to buy metal to reinforce the plywood "legs," as we shall call them, which are glued and stapled to the rest of the top-half framework. Many staples pierced the edge below the gusset, and the nuts used to mount the rails to the legs seem to have been overtightened and contributed to the failure. Both of these issues as well as both fissures all lied in the same plane, which would be parallel to the floor if the seat were in a completely vertical position. (I am less than 200lb)

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hello, we hate to hear of these issues! Please contact us at upholsteryservice@trueinnovations.com and/or call into 1-800-318-9669 to open a warranty claim.

Apr 20, 2023
Stephanie H
5 out of 5 stars review

Verified Purchase

worth every penny

Great buy

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi Stephanie, thanks for taking the time to leave this review! Glad to hear you think so! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

Sep 29, 2021
Johnny
5 out of 5 stars review

very comfy

this recliner is very nice. i bough the brown one. very comfy and spacious. i love all the features it has usb connector, extra light connectors. it also has led light color on the cup holder that changes to different colors. everyone that seen it loves it. you can also control the headrest. i do recommend this product

Helpful?2SYPY0HFIELD13612812255