Purchased this recliner from Sams about a year ago. I liked the chair until today when the power to the backrest/footrest/led light cupholder had no power. The unit had power to the in arm outlets but the lifts are dead. Tried to contact Life Styles/Serta. Good luck. Horrible service. Two hang ups and I am stuck with a $500.00 worthless chair now. Avoid this operation unless you plan on throwing good money away.

We bought this recliner online and delivery was perfect then the trouble started. The chairs motor quit working only two days of very limited use. It got stuck in the reclined position I had to bang on the motor the get the chair to return to non-reclined position. I then tried it again and it would not do anything unless I hit the footrest with my foot. Getting it returned was quite an ordeal Sams wanted us to return it to our nearest store which I declined how would I get it there with no truck. Next they sent Fedex to pick it up but sent Fedex to the wrong address. After calling again Sams finally got it picked up a few days later and we received a full refund. Do not buy this chair it does not last and returning it is a hassle.

Bought this about 20 months ago. Had problem with the arm lids not lining up with the arms. Fixed that with a 3d printed piece that I attached to the in side of the lids so when closed they keep the lid in place. Also when you are moving the foot rest up or down there was a loud noise from the “Leather” rubbing on each other. Fixed that by putting a very small amount of Vaseline on the contact areas. The biggest problem is that the USB charging ports have all quit working along with the lights around the cup holders. Emailed customer service about this and they are clueless about any fix for this problem. I did plug my own USB charger into the provided AC outlet inside the arm so I can still charge things while using the chair.

We ordered 2 of these chairs less than a year ago. They were pretty good for the first 4 months but after that they are slowly beaking down. The springs are worn out and the chair makes strange noises. I sit on the floor most nights because my chair makes my back hurt worse.

We bought two of these less than 6 months ago and loved them for about 3 months then they quickly started falling apart and now they have both broken down and won't recline properly or go back to fully down. Absolute 100% TRASH! Do not buy these chairs!

Didn't work

Chair is really nice for the price! I am very heavy and the chair fits well and is sturdy. The seat width is very generous. I don't mind the controls being on the inside since the seat is so wide. I actually prefer it now because it's easy to get to. Seat is padded nicely and comfy. Recline feature for footrest and headrest are great. Cup holders are nice and easy to clean. The armrest storage is nice with plug options. The faux leather is nice quality. No odd smells or texture. Overall really great chair for the price. Would buy again. Only cons for me: 1)The armrests are a little short. My arms hang over onto the cup holder area but that isn't a dealbreaker for me. Plus I end up putting my hands on my big belly most of the time. 2) I am 5'3” and the headrest hits me at a weird angle when I adjust it. I can find a comfortable spot but sometimes I do have to play with the settings to find the best spot. Sometimes I just use a little pillow instead of the adjustable headrest which works great. 3)One armrest storage cover was damaged when delivered. It still worked but wasn't on straight. Sams club was great in offering me a free return or a percentage off for the trouble. Ended up keeping it because it wasn't a huge deal to me. Overall, great chair!

I wanted to try this particular power recliner because I trusted (past tense) the same Serta, and the price was right. When it arrived, I was initially pleased with the fit, finish, and function. However, after only a few days, while leaning back, I heard a pop. Then, a couple of days later, the back just fell off of the base with me along with it. For the consumer: Don't buy. The company has decided to use cheap plywood for components that should have been metal, namely the mounts that hold the female rails that allow connection to - and disconnection from - the male rails on the base, which are both made of metal. For Serta: Very poor design. If you wanted to save money, eliminate the gas springs from the arm rests, and use that to buy metal to reinforce the plywood "legs," as we shall call them, which are glued and stapled to the rest of the top-half framework. Many staples pierced the edge below the gusset, and the nuts used to mount the rails to the legs seem to have been overtightened and contributed to the failure. Both of these issues as well as both fissures all lied in the same plane, which would be parallel to the floor if the seat were in a completely vertical position. (I am less than 200lb)

Great buy

this recliner is very nice. i bough the brown one. very comfy and spacious. i love all the features it has usb connector, extra light connectors. it also has led light color on the cup holder that changes to different colors. everyone that seen it loves it. you can also control the headrest. i do recommend this product