Thanks for sharing your feedback, DS. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For the first use, the bottle will need to be primed. Try pumping the sprayer several times until the liquid is dispensed through the sprayer. So we can help you further, please call us at (800) 867-2532 Monday through Friday, from 9 AM to 6 PM EST.