Thanks for your review and we are sorry Thermacell isn't meeting your expectations. Please know Thermacell protects millions of people worldwide from mosquitoes. Please contact us at service@thermacell.net or 1-866-753-3837 and we'll work with you, all Thermacell products come with a 100% Satisfaction Guarantee. Before you reach out, we would suggest trying two things: 1) Please ensure you see a small light through the view hole to ensure the device is on. 2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device. If this doesn't solve the problem, please contact us. We've got your back.

We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you

We're sorry your experience with Thermacell was less than excellent. We hope you'll give us another chance in the future!