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Customer reviews for Thermacell Patio Shield Mosquito Repeller, Bonus Pack with 48 Hours of Mosquito Protection, Choose Color for
Thermacell Patio Shield Mosquito Repeller, Bonus Pack with 48 Hours of Mosquito Protection, Choose Color

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Showing 191-200 of 498 reviews
Jun 8, 2021
Heatherh
1 out of 5 stars review

Does not work

I was so excited to purchase this only to make myself look like a fool in front of company as it does not work. I’m wondering if you have the option that if the pad is placed is backwards, it attracts the misquotes Having this on attracts the bugs and lots of bites.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
reply from Customer Service

We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you

Aug 5, 2019
Jerrysky
3 out of 5 stars review

Not sure yet

I had to take the first unit back for a replacement. First one would only stay on for about a second or two, I could still hear the gas but the light would extinguish almost right away. The new unit was placed on the patio for about a half hour and when we came out the light was off. It took quite a few tries before the light would come on, this time I left the top off and it seemed to stay on. We'll see if it keeps the mosquitoes away. So I'm not sure yet.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Jun 19, 2020
BobbyT
5 out of 5 stars review

Bug be gone...

The item was recommended by my daughter, we used it one Friday evening, the thing rocks. Works like it says, down here in South Texas and with all the recent rains. Its mosquito season at its fullest. And with a whole bunch of gran kids, so needless to say, it works great. Got them all outside in the pool, may need to get something that disperses much wider or a couple more to cover most of our backyard. Most highly recommended.. thumbs up...

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Aug 5, 2022
glennfromvan
5 out of 5 stars review

AMAZING PRODUCT!

Bought one for my cousin during the Calgary Stampede, based on a friend's recommendation, and it worked 100% after being eaten alive the evening before! Bought 2 more for myself and LOVE them. No more irritating visits on my deck next to the pond. I had no problem registering them in Canada. If it is windy, it has to be upwind, but you will get less coverage. Impossible for mosquitos to be landing on the device, as the repellent works like a charm, and the top gets quite hot. I think some people forget to read the instructions, and don't know how to use it! I highly recommend it!

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Jul 7, 2020
Tom411
2 out of 5 stars review

Good product, BUT

I bought one Green repeller and we liked it so much we bought two more. The first one came with a cap and the next 2 didn't have the cap. I thought it could have ben a packing mistake. After calling customer service I was told they don't have caps anymore . Strange because the advertisement still says cap included. They have lost a formerly happy customer. Returning the the ones without caps.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
reply from Customer Service

Thank you for contacting us. The Patio Shield no longer comes with the cap for the repeller. Thermacell discovered the caps were causing more errors than they were intended to prevent. The caps were, trapping dust, debris, and residue which was causing the device to not work properly. In order to provide the best consumer experience and a product that works wonderfully, Thermacell decided to remove the cap from all devices as the cap was not required for the repeller to function. We hope this helps answer any questions you may have about your device.

Apr 5, 2023
Misti
4 out of 5 stars review

Lightweight

I was so grateful and surprised that this doesn’t require batteries to use. It’s extremely lightweight and easy to carry anywhere you would like to. My kids like to play in the yard during evening hours and are always getting bit by mosquitoes. This helped keep them away. We loved that it was scent free and didn’t have a continuous misting spray go everywhere. It is very quiet and makes no noise. It didn’t last as long as the box says it does. That’s the only negative.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Apr 14, 2023
Missygirl42
5 out of 5 stars review

Great for mosquito control!

I live in rural Mississippi and as you can imagine, we need the best repellents out there. I have been trying this out on my good sized porch for about 2 weeks now. Although it is not full blown mosquito time, it has done a beautiful job with keeping the ones that are out away. I cant wait to see what this thing is made of when you cant fight those darn things off of ya. It was easy to use and not an eye sore. I will be getting back with yall when I know a little bit more. I would recommend this for sure, for now :)

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Jun 21, 2018
MDH55
5 out of 5 stars review

Great product for home or travel

My cousin had one of the portable units she used in her backyard in Louisiana. It worked so well I bought one when I got home. We took it with us in RV and when we visited friends. Recently purchased a Patio Shield for home use so we didn't have to remember to take or bring the portable unit with us when we travel Now have one at home and one on the RV.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Jul 24, 2018
Oldrem
5 out of 5 stars review

Super Product

This is the 3rd Thermacell product I've purchased. The mosquitoes have been horrendous this year. I've spent most evenings and weekends outside rebuilding a boat this summer. My choices were spraying myself with stinky stuff or using the Thermacells. It was a no brainer. I place 2 units - one on each end of my work area and am able to work until dark rarely ever seeing one of those nasty buggers.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
Jun 18, 2020
Alley
1 out of 5 stars review

Wish I knew if it worked.

We recently bought a thermacell and it does not work. Not glowing light....NOTHING! Tried buying a refill pack as maybe the Butane defective. Watched several you tube videos thinking maybe we weren’t doing something right. Followed every step on the instructions as well on you tube and still no glowing light.

Review from thermacell.com
Helpful?5A7VM9LXIO9313612515662
reply from Customer Service

Hi there! Thanks for the review. We are sorry that your Patio Shield Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it. You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products. Before reaching out, could we ask you to try a few things? • Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side). • Ensure the cap is removed and remains off during operation. • To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern) • This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!