If there was an option of Zero Star, that's what I would've picked. We had used so many suitcases in the past but never this bad. We bought this in May of 2023. Immediately out of first flight journey, one of the side black stand broke. The next day into the cruise ship, the top right side broke. coming out of the cruise ship, side next to the wheel broke. we had to wrap the suitcase to bring it back home. it's very flimsy and worst material used. I never expected this poor quality and built from SAMS CLUB. I lodged a complaint last year over the chat and the lady confirmed, she will refund the money immediately. but it's been more than a year, they have taken no action against it. Again, never expected such poor customer service from SAMS CLUB either. DO NOT BUY ANY OF THE MEMBERMARK LUGGAGE PRODUCTS. THEY ARE ALL MADE OF SAME CHEAP MATERIALS.

I bought this set Aug of 2023, it seemed durable, lots of decent reviews but when I first used it May of 2024, a dent in the corner followed by a crack in the large, checked suitcase. The exterior shell is no longer intact. I have tried to get a refund or even a new one but the two times I have called today; 5/29, I was placed on hold and hung up on both times. Definitely not satisfied. I am no longer a member due to no available gas station in my area but with this kind of customer service, I may never be one again.

Looks good, sturdier, the zippers are working nice and smooth

Absolutely beautiful and great quality

Nice luggage. The interior could use more storage pockets.

nice color but looks dirty after 1 trip

Very Pleased with Product

Beautiful travelling boxes with changeable numbered lock

Like others' experience, the luggage has been great until it broke during my trip.

Little difference compared.to 'name' brand luggage. Similar locking system. Survived travel without scratches, dents or damage.