Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars255 ratings105 reviews
  1. 5 stars76% (193)
  2. 4 stars11% (27)
  3. 3 stars5% (14)
  4. 2 stars2% (6)
  5. 1 star6% (15)

Member photos

  • +19 images
Sort by |
Showing 41-50 of 105 reviews
May 15, 2023
Lady T
4 out of 5 stars review

Verified Purchase

Luggage locks

lock set is on the top of the luggage and you can find luggage covers to fit where the locks would be visible for TSA

Helpful?3KH64W13Q67L13610968768
Apr 28, 2024
Yellow8
5 out of 5 stars review

Verified Purchase

So far so good

I took the smaller bag on one trip so far. Wheels spin and roll great. Handle extends tall enough for tall people too!

Helpful?3KH64W13Q67L13610968768
Dec 25, 2023
Bill
5 out of 5 stars review

Verified Purchase

Had to return…sheesh…

Purchased the single carryon and was impressed that I returned it before my trip so we could have the two pieces. What a great price, and did have a compliment or two. So far, two trips down and everything looks great and reacts perfectly fine.

Helpful?3KH64W13Q67L13610968768
Jul 23, 2023
Michele
1 out of 5 stars review

Verified Purchase

Combination lock

I never set the combination lock. I arrived at airport with the same code 000 and I guess with them throwing the bags around someone moved the code and my bags locked up. When I got home to open my bags with the 000 it wouldn’t open. I had to cut the bag open because I had medicine in my bag. No one to contact to help and that wasn’t good.

Helpful?3KH64W13Q67L13610968768
Jul 9, 2024
Frequent Traveler
1 out of 5 stars review

DO NOT BUY!!! WORST PRODUCT EVER!!!

If there was an option of Zero Star, that's what I would've picked. We had used so many suitcases in the past but never this bad. We bought this in May of 2023. Immediately out of first flight journey, one of the side black stand broke. The next day into the cruise ship, the top right side broke. coming out of the cruise ship, side next to the wheel broke. we had to wrap the suitcase to bring it back home. it's very flimsy and worst material used. I never expected this poor quality and built from SAMS CLUB. I lodged a complaint last year over the chat and the lady confirmed, she will refund the money immediately. but it's been more than a year, they have taken no action against it. Again, never expected such poor customer service from SAMS CLUB either. DO NOT BUY ANY OF THE MEMBERMARK LUGGAGE PRODUCTS. THEY ARE ALL MADE OF SAME CHEAP MATERIALS.

Helpful?3KH64W13Q67L13610968768
Apr 11, 2025
Border Gal
3 out of 5 stars review

Flaws on case don't stand up

I bought this set in April of 2023 and liked it very much. I've used it for a dozen overnight trips a few hours away in our vehicle, and three weeklong cross country trips by air. It has not done well on the longer trips, not having a chance against when in checked baggage. I lost the two legs on one side, leaving sharp screws sticking out. It was too late to get new luggage, so I used the wonder repair Duct Tape. The last trip was the last straw. The scratch at the top corner was broken wide open and I can't trust it for another trip. There was a lot I liked about the case, the size, the wheels, the pockets inside, the inside zippers and the material lining. Sorry it didn't last longer.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

We are sorry for your experience with lost two legs on one side and broke open of luggage's top corner, Border Gal. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Oct 20, 2023
Paul
5 out of 5 stars review

Great Luggage Set!

Just returned from an 2-week international trip and the luggage worked so well during my trip. I packed lots of things for the trip and the luggage still had extra room for laundry bags. The size is perfect and they are easy to grab off the baggage claim carousel. It's fantastic:)

Helpful?3KH64W13Q67L13610968768
Dec 7, 2025
HANS
5 out of 5 stars review

Held up very well over four years with many trips

We have two sets of these suit cases, the first one we got about 4 years ago and the other set this past year. We fly about four times a year and these work great. They are durable and are sized to match all the US and international airlines we've flow(but always check the airlines you commonly fly first). I would highly recommend them. Like anything they do show cosmetic signs of wear from the airline staff throwing them around but no functionality issues even with our older set the rollers still roll just as if they were new. We may buy another set if we need another checked bag - for this price it's worth getting the checked bag alone!

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

Thank you so much for this outstanding review, HANS! We're thrilled the luggage set has held up to your years of travel.

Feb 15, 2024
MS
5 out of 5 stars review

Worth the money

I recently took this luggage on an international trip with 2 transit points- meaning it was handled at 4 airports each way. The luggage made it through with a minor scratch and a slight dent. I have had 4 broken suitcases on the same route in the past one year. I read the details of the luggage and found it was made from 100% polycarbonate and was most likely manufactured by Samsonite. The luggage has smooth wheels that glide on multiple surfaces without much effort. The luggage is hard enough to withstand the rough handling by airport staff and is very impacted resistant. I'm very happy with the purchase and will buy again if needed.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

Thank you so much for this outstanding review and recommendation, MS!

Apr 7, 2023
Pam
4 out of 5 stars review

Members Mark Luggage

My husband and I both bought the 2 piece Sam’s Club Luggage. It is very comparable to Samsonite. We used it on three European trips. I had to return one set due to a chunk taken out of the wheel during the last trip. It is life time guarantee so there was no trouble with the return. I am reordering.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark

We are sorry to learn about your experience with the wheel, Pam, but we're glad you had a hassle-free return! Thank you for the great feedback and please know we are working on improvements.