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Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars255 ratings105 reviews
  1. 5 stars76% (193)
  2. 4 stars11% (27)
  3. 3 stars5% (14)
  4. 2 stars2% (6)
  5. 1 star6% (15)

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Showing 1-10 of 105 reviews
Apr 7, 2024
Leah S
5 out of 5 stars review

Verified Purchase

Sturdy and affordable

I needed a new checked bag for a work trip and honestly thought this one was going to get pretty banged up because of the price. I was happily surprised to find that not only were the bags spacious and easy to pack, they also survived several days of changing hotels, rental cars, and whatever happens to them at the airport without getting a single scratch!

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

Thank you so much for this fantastic review, Leah! We're thrilled you were surprised by the durability and spaciousness of this set!

Mar 19, 2024
tcap
5 out of 5 stars review

Verified Purchase

Nice set and a great price and warranty

I initially purchased these because of the lifetime warranty. After two trips I had a large crack in the big suitcase. I contacted Sam’s Club, and within three days I had a brand new set at my door. I would highly recommend these due to the life time warranty, and incredible customer service regarding their warranty.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

We're so glad you had a postive experience with the exchange, tcap, and appreciate your 5-star recommendation!

Sep 23, 2024
Tee808
5 out of 5 stars review

Verified Purchase

Best Hard Case Luggage

Probably the best set of hard case luggage set around for the price and quality. This is the 3rd set we have purchased for the family. The wheels are very sturdy and roll very well even on the streets of busy cities like Edinburgh and Tokyo. The large suitcase are within the measurements of even the lower cost carriers where the nickel and dime you for everything. The smaller suitcase is no issue as a carry on. Definitely recommend these sets of luggage.

Helpful?3KH64W13Q67L13610968768
May 25, 2023
Anonymous
5 out of 5 stars review

Verified Purchase

Quality, Price, and Warranty...Unmatched

These luggage pieces are really good quality for the price. Can't beat the lifetime warranty either. I haven't seen any other company offer a lifetime warranty. Samsonite only offers 10yr. Also this is 100% polycarbonate and not ABS. It will last and the roll just glides. I actually bought 3 sets. 2 for my wife and I and 1 for my brother who's not a club member.

Helpful?3KH64W13Q67L13610968768
Nov 11, 2023
Rosie
5 out of 5 stars review

Verified Purchase

Love it

Can’t go wrong with this suitcase. We have away luggage and paid so much money for it and my friend thought I just brought another away luggage. Quality and style is excellent.

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Dec 13, 2023
Rested Ron
5 out of 5 stars review

Verified Purchase

Happy Customers

I researched the materials and all are top grade. We’ve taken our first trip and it performed beautifully. We also like the Sam’s Club lifetime guarantee on the Members Mark products.

Helpful?3KH64W13Q67L13610968768
Sep 25, 2023
rafter
3 out of 5 stars review

Verified Purchase

Well designed, good looking, but not tough enough.

The luggage set was delivered in a beaten box, almost as if it were a returned item. Sure enough the biggest one (the smaller was nested inside the bigger) was shattered on the bottom (see pictures). I didn't return it because I needed for a trip right away. I don't expect to last long given that initial damage and the notorious lack of care the airports and airlines show while handling the luggage.

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May 20, 2023
Hockey Fan
3 out of 5 stars review

Verified Purchase

Leaky Luggage

Nice luggage but they both leaked around the zippers during rain at Denver's airport. Clothing not in packing cubes got wet. Part of it was the Denver baggage handlers' fault for not covering the luggage trucks. Drying lots of clothes was not a fun way to begin a long-awaited vacation.

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Feb 14, 2024
Grayson
1 out of 5 stars review

Verified Purchase

Cracked Bag

I am currently on an international trip and carryon bag has a crack near the handle. This is the first time using this bag on a trip and I haven’t even made it back home without with cracking on the first trip.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

We are sorry to learn about this experience, Grayson, as this is not the quality expected from Member's Mark. Please know this set can be exchanged or returned anytime as part of our 100% Satisfaction Guarantee.

Jul 3, 2024
Bill
1 out of 5 stars review

Verified Purchase

Bought and Returned

Bought this set. The zipper was basic / lower quality and would not hold up long with airport travel if you pack heavy. Better quality on the market for the price.

Helpful?3KH64W13Q67L13610968768
reply from Member's Mark Team

We're sorry to learn of your experience with the zipper, Bill, and hope you had a hassle-free return as part of the Member's Mark 100% Satisfaction Guarantee. If you would, please check your email inbox for correspondence from the manufacturer regarding your set.