I had order this unit october 15, then it says it was delivered october 20. Buy i only got a part of double voltage hub from fedex. Then the next day, another part of the double hub came again through ups/usps. I had been contacting samsclub almost everyday after that, they keep on saying that they never get any response from the vendor. Then after almost 2 weeks, the vendor reply with the tracking number, and when i ckecked it, it was delivered to a different person. Samsclub representative said that will ask the vendor ti send me 2 new batteries and it will be on them, but its been more than a week again of waiting and never heard from them again. It seems like they are not doing their best to take care of their customer. I already bought solar charger and everything from amazon and now i cant return it because its been more than 30 days since i ordered it. I dont know whos fault it was that it was delivered to a wrong address. But you guys needs to step up and take care of your customers concern

I ordered this EcoFlow Whole-Home Backup Solutions with 2 DELTA Pros + Double Voltage Hub (NEMA L14-30R) with L14-30R to L14-30P cable included in this bundle to hook up the Double Voltage Hub into my home’s power inlet box that provides plug and play home backup power from Sam’s Club Online. At NO TIME have I received Tracking Information from EcoFlow or Sam’s Club. I received the EcoFlow 2 DELTA Pros and its cables but have not receive the correct Double Voltage Hub with NEMA L14-30R and cable. A week later I received a Double Voltage Hub to connect to EcoFlow Smart Home Panel 2 with no cable I cannot use until I upgrade to the Smart Home Panel 2. I have called the Sam's Club Online service serval times, and they contacted the EcoFlow vendor, but still not get any status back from them?

Have had the 2 delta pros and 4 extra batteries and the duel fuel smart home generator for 2 years now and they work very well. I have used them with the original smart home panel and the smart home panel 2 now and I am very happy with the portability & functionality of them. Together they work as a great source of backup power for my home and cost savings with solar.

still waiting for 249 power cord

Amazing longevity at load. Rapid recharge via standard ac plug (2 hours). Cuts generator runtime dramatically. Heavy but so is the generator.

Great product. Easy to use. Good customer service & timely delivery of the product. Good experience from start to finish.

We’ll made and easy to use, weight is an issue but manageable. App for product adds to the system design well and is also easy to use.

So far it's everything I expected, except how to program it w/o phone? This is a big oversight on your part.

Very powerful and versatile power station. The ability to add two 3600 watt extra batteries is very nice.

I have many EcoFlow products now and am pleased with all of them. These are quality products from a quality company.