Hello there, Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

Hi There, Your convenience while doing the laundry matters to us. Consider the following tips below to keep your washer in top condition. Samsung washers are generally very quiet, and most noises are normal or easily corrected. Your washer will vibrate and make some noise, but it should be barely noticeable. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Washing machine shakes & vibrates or is noisy: https://www.youtube.com/watch?v=ywOrH59K9Rw Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY Proper leveling the washer will help prevent potential noises; see this guide about "Install a Samsung washing machine in your home" and click under "Level the washing machine": https://www.samsung.com/us/support/answer/ANS00051342/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145661165, to help our team pull up your information. Have a great day! ^Chrystel

Greetings, We care about making your laundry experience as convenient as possible, James. Let's help you with your washer. Samsung washers are generally very quiet, and most noises are normal or easily corrected. Your washer will vibrate and make some noise, but it should be barely noticeable. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Washing machine shakes & vibrates or is noisy: https://www.youtube.com/watch?v=ywOrH59K9Rw Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY Proper leveling the washer will help prevent potential noises; see this guide about "Install a Samsung washing machine in your home" and click under "Level the washing machine": https://www.samsung.com/us/support/answer/ANS00051342/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145661201, to help our team pull up your information. Have a great day! ^Chrystel

Hi Joey, We recognize your feelings regarding your washer making noises. We would love to help you. The link below will walk you through the steps to determine why your washer makes noises. It includes a video that we recommend watching in full. The Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ We would love to speak to you directly for further assistance we could provide. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147437747) to help our team pull up your information when you message us. Thank you. -Kimberly