After thoroughly researching AC units I decided to purchase a Windmill 10,000 BTU whisper tech. I am more than satisfied with the unit. Not only is it quiet, powerful and quickly cools my large home, it is aesthetically pleasing and easy to install and navigate. While 1 unit was enough, I ended up buying a second unit. Had to contact customer service for minor issues and they were quick, understanding, responsive and quickly and surprisingly corrected my issue above what my expectations were. Highly recommended this AC!

Our AC unit was making a lot of noise. We were asked to answer questions and send a short video of the problem, which we did, and they immediately sent us a new AC unit for free. They even followed up when they didn’t hear back from us initially. Very impressed with this customer service. Hoping the new unit is quiet as advertised, and if it is, we will be loyal Windmill customers!

AC is quiet and cools weel but the app could use some work. There is no way to set a timer to turn off on the unit or with the remote so you have to use the app. The app has no pre built timer function so hou have to build a multi step "automation flow" just to have e a timer for an hour or a 2 and they often get stuck. Outside out that few complaints so far

When I first turned it on, I wasn't even sure it was on! The compressor makes a tiny bit of noise when it first comes on for 4-5 seconds, and then after that I can barely hear it. It cools the room much more quickly than my old unit. After that, I can use the Eco mode to maintain the temperature. I was able to install the app with no issues.

I couldn't be more pleased with my new Windmill AC. It's very quiet, cools my home office (which is in direct sun most of the day) in record time, and was relatively easy to install. It's competitively priced and was promptly shipped directly to my home. I would readily buy it again and recommend it without hesitation.

This is a replacement model for a unit just barely out of warranty that, for some mysterious reason, started icing up. I contacted customer service who helped me troubleshoot it and it was deemed defective. They asked appropriate questions, like the size of the room, and then sent a new one. I can tell there have been some improvements, and it works great!

12k unit has had no issues cooling my entire apartment with the support of fans. The app has functioned flawlessly and the installation was a breeze. It took roughly 16hr to reach the furthest points away from the unit but 71-74 ° F has been maintained in 80-95 ° F outside temps. Thanks for ending this Michigan heat wave, maybe I don’t need central Air after all! WeOne star less only because the packaging was obviously an AC unit that could be spotted from a distance away.

I haven't bought this yet, but can't wait for it to get here, because it's hot as heck in NYC currently. I like the advertised 'easy install', but the installation video on the product site left me uneasy -- there should be at least two people installing this AC in the AD!

I bought the 12,000 BTU unit when one of my central units was hit by lightening. I already had purchased two of the windmill fans and loved the style and quality so the AC was a quick decision. After almost a year the AC unit began making a loud noise when the compressor kicked on. I notified customer service fearing I wouldn’t get a response or any help but they surprised me. They replaced my unit after I sent a video of the noise my unit was making.

I own 2 windmill air conditioners and they are great. The last one I purchased was having some vibration issues but customer service was amazing and corrected the problem right away. I would definitely recommend these air conditioners. They are very quiet and kept my apartment cool the last few days when we hit 102 degrees in Boston!