The mattress is comfortably soft but firm. The only reason I rated it as less than 5 stars is that it was almost impossible for us to find and copy the serial number so register we could register it. I am 78 years old and had to lift three different corners of the mattress to find the correct label while my wife stuck her head under the mattress and wrote it down. This was very stressful both physically and mentally.

[This review was collected as part of a promotion.] Initially got the medium firmness and was able to exchange the mattress for the soft firmness during the "trial period" for a $175 fee, of course. Medium was just a little too firm for us. Customer service was great and accommodating. The mattress itself is amazing. My wife and I are shift workers and have always had trouble with getting a good night sleep. Now that is a thing of the past. When we're home and sleeping on the Tempur-Pedic we finally sleep all the way through the night. It's spectacular

Typically, we have a 30-60 day acclimation period . This product was an excellent choice with no "break in" period or any discomfort from the start. We are very pleased with our choice. It is now very difficult to get out of bed on these cold winter morning here in Minnesota!!!! And movement by either of us does not disturb the other. Motionless!!! Awesome.

Ok people, I'm 22 years old. I've slept in three beds in my entire life. Obviously started out in a crib, moved to a twin and slept on that same mattress until about 19. Moved in with my fiance and sleeping in a king mattress until May 11th 2020 when our Split King Pro-Adapt mattresses finally arrived! We both got to the point where we were having a lot of problems in our old mattress. He has sciatic nerve issues occasionally and is always tossing and turning. I am a very light sleeper and was barely sleeping the last 3 weeks before our new mattress was delivered. The nerves in my lower legs also seem to go crazy when I am laying down so any type of movement from my fiance makes it that much more stressful especially when he thinks he has to launch hmself in and out of bed in the middle of the night lol. It was miserable! We decided to get a firm split king because of our different needs though we both wanted a firm mattress and I had read previous reviews where some people no longer felt their partner move around so that really made me want a split king. We decided to pair it with the Ergo adjustable base (Separate review.. life changing) and it took over a month to get everything delivered but finally low and behold we are sleeping better! Love me a firm mattress! Our old one just felt too soft and I couldn't seem to find a position where my body truley felt relaxed. I barely feel him moving around and the nerves in my legs have calmed down so much I would assume due to now I sleep wih the bottom end of the mattress lifted (Thanks Ergo base)! I have been sleeping better though still having some issues on night where I just can't sleep. I am getting ready to buy some new pillows from here that I think will work with the mattress and base and completely fix all of my problems! If you get a firm, once you set it up, it will feel really hard but don't be alarmed! That will change when it warms up to the temp of the room. When we set it up and sat on it, we looked at each other like uhhhhhhh this is like laying on cement and we were hoping we didn't just make a giant mistake lol but nope it was perfect once it warmed up! Only thing that kind of sucks is that I read you shouldn't use heated blankets on the mattress. I have been using a heated blanket the passed 2 years since my feet can't ever get warm. They are always freezing cold at night and would cramp up in the middle of the night so I'm having a lot more cramping now but it's a small price to pay. I think I just need a better comforter. Overall, I love this mattress and am trying to convince my parents they should get one too! Was well worth the money! You spend a big portion of your life in bed. Might as well be comfy! All of my future bed products will now be purchased through Tempur-Pedic!

The registration requires the serial number. The serial number is not on the bed in any place that is convenient to access. I basically had to disassemble the product rendering the money I paid for delivery and assembly moot. I still don't see it where the chat bot says it should be. Terrible experience so far.

[This review was collected as part of a promotion.] Replaced our five year old traditional mattress with the hybrid - husband loves the way he feels when getting out of bed in the morning, likes how the bed conforms to body shape and really appreciates that he doesn't fell the bed move when wife is restless and is getting up at the wee hours of the moring. Wife enjoys a great night of sleep when she returns home after a week of business travel.

The mattress is very good and we decided to buy the matching pillows. The wrong pillows were sent, because while I was shopping the pillows reset to the default of queen size instead of king size. The representative told me too bad and no returns or replacements.

[This review was collected as part of a promotion.] This is a great mattress that has helped eliminate my back problems. The new design with the easy zip cover is stylish and easier to remove. I've been using this for several months now and as a result the back pain and problems I have experienced have been Reduced to the point where I'm not in pain most of the time unlike before now. So I can undoubtably say the Tempur-pedic pro adapt firm mattress has improved the quality of my life.

Not an easy process to file a mattress claim. You will be denied unless "there are 3/4" (inch) or greater visible indentations". Proper forms and photos were sent. Mattress is 2 years old. It's a lot of trouble to get nothing in return. The standard I paid for is not the standard of service I received . Claim was denied. Make sure you are aware of what you are purchasing and will get for the huge amount of money you will spend for a mattress .

We have had the ProAdapt Soft mattress for almost 1 month (January-February) and we are still getting used to it. Initially the mattress was hard as a rock. We put an electric blanket on top and increased the thermostat to 72 degrees to help "break it in" and it took 3.5 weeks but it is now "somewhat soft". It appears to get much warmer throughout the night when compared to the memory foam we previously had.