Hey there. We understand how crucial your washing machine is to your household, and we are committed to providing all the assistance we can. For resolving balance errors with your front load washer, please ensure the appliance is positioned on a stable and level surface. Verify that all shipping materials have been removed. It is crucial to distribute the laundry load evenly, particularly avoiding the washing of heavy items in isolation. Should the problem persist after these adjustments, run a spin cycle. Send us a private message on social media @LGUSSUpport with your contact information, and we will assist you. We are here and ready to help. ^ Diego

Hey there. Thanks a bunch for sharing your feedback about your LG washer! It’s fantastic to know you love the preset cycles and the fun of customizing with downloadable ones. Plus, its quiet operation and user-friendly design are simply awesome—a truly great choice for your home! For more feedback or questions, private message us on social media @LGUSSupport​. Enjoy every wash while relaxing. 💙🧺 ^David

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your new LG Washer (WM4000HWA) model is living up to the reliability you enjoyed with your previous LG washer. This model is designed to perform even better with enhanced features like TurboWash 360, 6Motion technology, and AI Fabric Care, giving you powerful cleaning while protecting your clothes. To keep your washer performing at its best, we recommend running the Tub Clean cycle regularly to maintain freshness and optimal wash performance. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that the LG Washer (WM4000HBA) model's wash performance and value met your expectations and that your clothes came out super clean. For more guidance, visit https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hey there! We appreciate you sharing your experience regarding your LG washer. Nothing beats the joy of washing clothes, particularly when the atmosphere is calm and peaceful! We recommend making sure the washer is leveled, and we also advise repositioning the laundry in the drum. Depending on the items being washed, laundry can sometimes become tangled together on one side of the washer, causing the unit to become unbalanced. You can find more information here: http://spr.ly/6423UTasN. We want to look into the leaking further, so please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out with this! ^Joslyn